A systematic approach to change management helps people throughout the organization adjust to new expectations and skills. Given the inevitability of the ever-changing healthcare industry, leaders need to overcome the barriers that result in failure. Preparing for change, engagement, and communication, and measuring change readiness are effective strategies for reaching success.
Healthcare leaders have sought to improve healthcare quality, delivery, efficiency, and customer service by using organizational change as a mechanism for success. Despite all the effort, most large-scale change management programs fail. There are no easy answers as to why healthcare leaders find themselves trying to solve the same problems year after year. Dramatic change can be the result of the added complexity and innovations in information systems, improved diagnostic tools and advances in treatment technology. Along with these come pressures to improve effectiveness and efficiency in clinical treatments while also maintaining optimal patient experience.
The development and maintenance of a comprehensive change readiness plan can help you along the way.
Key Points
We provide a guide to the change process related to gaining and maintaining the commitment of organizational members for a proposed change. In our three-phase process, we provide actions grounded in ensuring change success.
- Preparing for Change
- Communicating Change
- Measuring Change
