Costa Rica Center of Excellence
24×7 Near-Shore Managed Services Support for EHR, ERP, and Enterprise Applications
Healthcare IT operations require more than availability; they require a delivery model built with scale, affordability, and quality.
Optimum Healthcare IT’s Costa Rica Center of Excellence delivers, providing 24×7 application managed services support for complex EHR, ERP, and enterprise application environments, designed to integrate seamlessly with your organization.
Our center provides vendor-approved, bilingual resources aligned to U.S. time zones, helping healthcare organizations maintain stability, improve performance, and reduce operational risk.
What this means for you:
- 24×7 operational coverage for mission-critical Epic, ERP, and enterprise platforms
- Vendor-approved, highly skilled delivery teams
- Near-shore coverage with time-zone and cultural alignment
- Predictable, scalable managed services models
Talk to a Managed Services Expert
Why Costa Rica?
Designed for Reliable, Around-the-Clock Healthcare IT Delivery
Costa Rica provides a proven near-shore environment for enterprise IT services, combining a mature technology ecosystem, a highly skilled bilingual workforce, and long-standing economic and political stability. Its proximity to the United States and alignment with U.S. time zones enable Optimum Healthcare IT to deliver reliable, 24×7 managed services with close collaboration and consistent delivery.
Located in a secure economic expansion zone in San José, Optimum Healthcare IT’s Managed Services Center brings together experienced professionals with deep expertise supporting complex healthcare IT environments. With strong alignment to U.S. business hours and culture, our teams integrate seamlessly as an extension of our clients’ organizations.
Central Time Zone
Healthcare-only delivery teams
Faster response times and improved collaboration
Reduced risk compared to offshore
Consistent coverage without sacrificing quality
Our Managed Services Model
A True Extension of Your Team
Our Costa Rica Center of Excellence operates under a standardized delivery model designed to drive accountability, consistency, and long-term value. We combine vendor-approved talent, proven governance frameworks, and proactive support practices to ensure your systems perform reliably and efficiently. Unlike traditional managed services, the Optimum model emphasizes clear ownership, proactive optimization, and shared accountability.
Our model includes:
- Role-based, vendor-approved resources
- Defined SLAs and performance metrics
- Proactive monitoring and issue prevention
- Continuous optimization and improvement
- Clear ownership and accountability
What we support
Our Costa Rica center provides comprehensive managed services, supported by vendor-approved professionals with in-depth, module-level expertise.
Platforms We Support
- Epic
- Cerner
- Workday
- ServiceNow
- Other third-party applications
Support Capabilities
- 24×7 monitoring and alerting
- Incident and problem management
- Application and system optimization
- User and service desk support
- Ongoing operational and performance support
Security, Compliance, and Reliability
Security and reliability are foundational to everything we deliver. Our Costa Rica Managed Services Center operates within a secure facility and adheres to rigorous controls aligned with healthcare IT standards.
Our approach includes:
- Secure facilities and controlled access
- Data protection and confidentiality standards
- Strong governance and oversight
- Business continuity and resiliency planning
Healthcare organizations can rely on Optimum to protect critical systems while maintaining uninterrupted operations.
Results You Can Rely On
Our managed services model is designed to deliver measurable operational value, including:
- Improved system uptime and stability
- Faster issue resolution and response times
- Reduced burden on internal IT teams
- Predictable, scalable support costs
- Long-term platform performance and reliability
Who This Is For
The Costa Rica Managed Services Center of Excellence is ideal for:
- Health systems requiring 24×7 application support
- Organizations managing complex Epic or ERP environments
- IT leaders seeking to reduce risk and staff burnout
- Teams looking for scalable, cost-effective managed services
See how near-shore managed services can reduce costs
Optimum Healthcare IT’s Costa Rica Managed Services Center of Excellence helps healthcare organizations operate with confidence—today and into the future.
