Epic Application Managed Services

Maintaining The Quality

Saving You Money

The growing demand for technical support in healthcare organizations means that you need top-tier services to allow your team to focus on projects that lead your organization into the future, not bogged down with ticket and maintenance work. We’ve assembled a strong team of talented professionals that use industry best practices to provide the highest level of support.

Optimum’s Managed Services can enhance your team with experts knowledgeable in many areas, such as application support, EHR training, application support, clinical help desk, and more. We handle the management, operations, and delivery. You realize increased efficiency and productivity from your team and lower costs.

Optimum ApplicationCare™

Optimum ApplicationCare™

ApplicationCare | Managed Services | Optimum Healthcare IT
The Optimum ApplicationCare offering is more than a “remote support” staffing model. It is an integrated team focused on support and maintenance. Our team leverages cross-client knowledge to provide you with best practices that result in reliable, quality, but still cost-effective support. Our team is based all over the US and bring varied levels of experience that work together to meet your system and support needs. We take a “top of license” approach to our work distribution, with experienced mentors leading our team of mid and entry level analysts.
Align Talent: ApplicationCare | Managed Services | Optimum Healthcare IT
Align Talent with Task
We pair the right ApplicationCare team member for the project at hand. Our teams are comprised of multi-level talent for all needs.
Virtualization: ApplicationCare | Managed Services | Optimum Healthcare IT
Virtualization
We pair the right ApplicationCare team member for the project at hand. Our teams are comprised of multi-level talent for all needs.
Fixed Fee Pricing: ApplicationCare | Managed Services | Optimum Healthcare IT
Fixed Fee Pricing
We pair the right ApplicationCare team member for the project at hand. Our teams are comprised of multi-level talent for all needs.
Case Study | Managed Services | Workqueue Optimization at PeaceHealth with Optimum ApplicationCare
Significant reduction in the overall incoming errors and a reduction of "noise" to allow for better error prioritization.

Case Study | ApplicationCare Services

The Managed Services team focuses on delivering quality support, such as the Workqueue error reduction at PeaceHealth, by reducing the impact from technology problems and understanding the root cause.

Realize a similar reduction in errors and an increase in benefits, such as output, service, quality, user satisfaction, and scalability.

The focus was within five Ambulatory workqueues spanning multiple clinical workflows.
Case Study | Managed Services
Our team is fueled by a bold spirit: for what we do, and the people we do it for.

Case Study | Managed Services

Would it benefit your organization to increase the value of your Epic system support spend with a 37%* reduction?

Realize a similar reduction in cost and an increase in benefits, such as output, service, quality, user satisfaction, and scalability.
*Actual client cost reduction. Your results may vary.
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Optimum TrainingExpress™

Optimum TrainingExpress™

TrainingExpress | Managed Services | Optimum Healthcare IT
As Healthcare systems stabilize post-implementation, the need to have on-site, full time training support decreases over time. A managed service organization specializing in Epic support can reduce organizations’ spend on their training operations as well as provide best practices from similar clients and workflows across the country. Optimum can provide services ranging from curriculum management and end user training to administrative tasks like class scheduling, reporting, and communication. We provide this as a service to develop long-term partnerships with a commitment to quality.
Training Environment Oversight: TrainingExpress | Managed Services | Optimum Healthcare IT
Training Environment Oversight
We pair the right ApplicationCare team member for the project at hand. Our teams are comprised of multi-level talent for all needs.
End-User Training: TrainingExpress | Managed Services | Optimum Healthcare IT
End-User Training
We pair the right ApplicationCare team member for the project at hand. Our teams are comprised of multi-level talent for all needs.
Curriculum Management: TrainingExpress | Managed Services | Optimum Healthcare IT
Curriculum Management
We pair the right ApplicationCare team member for the project at hand. Our teams are comprised of multi-level talent for all needs.
LMS Activities: TrainingExpress | Managed Services | Optimum Healthcare IT
LMS Activities
We pair the right ApplicationCare team member for the project at hand. Our teams are comprised of multi-level talent for all needs.
General Training Management: TrainingExpress | Managed Services | Optimum Healthcare IT
General Training Management
We pair the right ApplicationCare team member for the project at hand. Our teams are comprised of multi-level talent for all needs.
Fixed Fee Pricing: ApplicationCare | Managed Services | Optimum Healthcare IT
Fixed Fee Pricing
We pair the right ApplicationCare team member for the project at hand. Our teams are comprised of multi-level talent for all needs.
Optimum Clinical Service Desk

Optimum Clinical Service Desk

Optimum Clinical Service Desk | Managed Services | Optimum Healthcare IT
Busy providers & clinicians often encounter barriers while using electronic health records (EHRs). These barriers may be related to system build, workflow or even knowledge gaps. Regardless of their source, EHR issues negatively impact provider productivity and satisfaction.

A Clinical Service Desk provides accessible and knowledgeable agents that have the experience and unique ability to assist with these challenges. The Optimum Clinical Service Desk provides much needed support for providers & clinicians while working to reduce the need for this type of support among the users .
Optimum Clinical Service Desk | Application Managed Services | Optimum Healthcare IT
Benefits of Optimum Clinical Service Desk
Dedicated Epic Support - Clinical Help Desk | Managed Services | Optimum Healthcare IT
Dedicated EPIC Support
We pair the right ApplicationCare team member for the project at hand. Our teams are comprised of multi-level talent for all needs.
Root Cause Focus - Clinical Help Desk | Managed Services | Optimum Healthcare IT
Root Cause Focus
We pair the right ApplicationCare team member for the project at hand. Our teams are comprised of multi-level talent for all needs.
Fast and Effective Support - Clinical Help Desk | Managed Services | Optimum Healthcare IT
Fast & Effective Support
We pair the right ApplicationCare team member for the project at hand. Our teams are comprised of multi-level talent for all needs.
Knowledgeable Help - Clinical Help Desk | Managed Services | Optimum Healthcare IT
Knowledgeable Help
We pair the right ApplicationCare team member for the project at hand. Our teams are comprised of multi-level talent for all needs.
Integrated Solutions - Clinical Help Desk | Managed Services | Optimum Healthcare IT
Integrated Solution
We pair the right ApplicationCare team member for the project at hand. Our teams are comprised of multi-level talent for all needs.
Fixed Fee Pricing: ApplicationCare | Managed Services | Optimum Healthcare IT
Fixed Fee Pricing
We pair the right ApplicationCare team member for the project at hand. Our teams are comprised of multi-level talent for all needs.

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