Maintaining The Quality
The growing demand for technical support in healthcare organizations means that you need top-tier services to allow your team to focus on projects that lead your organization into the future, not bogged down with ticket and maintenance work. We’ve assembled a strong team of talented professionals that use industry best practices to provide the highest level of support.
Optimum’s Managed Services can enhance your team with experts knowledgeable in many areas, such as application support, EHR training, application support, clinical help desk, and more. We handle the management, operations, and delivery. You realize increased efficiency and productivity from your team and lower costs.

Optimum ApplicationCare™



Case Study | ApplicationCare Services
Realize a similar reduction in errors and an increase in benefits, such as output, service, quality, user satisfaction, and scalability.
The focus was within five Ambulatory workqueues spanning multiple clinical workflows.
Case Study | Managed Services
Realize a similar reduction in cost and an increase in benefits, such as output, service, quality, user satisfaction, and scalability.
*Actual client cost reduction. Your results may vary.

Optimum TrainingExpress™


Optimum Clinical Service Desk

A Clinical Service Desk provides accessible and knowledgeable agents that have the experience and unique ability to assist with these challenges. The Optimum Clinical Service Desk provides much needed support for providers & clinicians while working to reduce the need for this type of support among the users .
Managed Services Articles

Do your managed services KPIs drive value?
Drive performance and value of Managed Services arrangements in healthcare IT with key performance indicators
May 17, 2023

How do you decide which staffing model is right for you?
Which staffing model best fits your organization and specific project needs? Are getting the most out of your outsourced staffing options?
January 18, 2023

5 Things to Expect From Managed Services Training Support
Selecting a managed services training support partner is a significant decision. Here are five things you can expect.
November 16, 2022

Getting it Right, the First Time, with Your Epic Managed Services Model
Your Epic Managed Services Model requires more than just technical application support. Make sure you dedicate the time to get it right.
September 14, 2022

The Healthcare Economy’s New Conundrum
For one of the first times in our U.S. economic history, the healthcare economy is no longer an exception to market volatility.
August 30, 2022

Incorporate Mentoring and See Your People Thrive
As a strong proponent of mentoring, Kristi Lanciotti was a recent panelist during the Women in Tech Regatta conference in Seattle.
July 21, 2022

A New Approach to Ongoing EHR Training
EHR implementations require commitment and training throughout an organization. What if there was a new approach to ongoing EHR Training?
January 11, 2022

Five Signs you Need a Managed Services Partner
Healthcare IT continues to accelerate. Your teams are being pulled in a multitude of directions - you need a managed services partner.
July 15, 2021

Health Maintenance with Epic Healthy Planet
If our organization implements registries/Epic Healthy Planet, can we abandon Health Maintenance? Exploring three key issues.
March 22, 2017

How’s that EHR Not Working for You?
Optimum Healthcare IT will work with you to determine how your EHR is not working and how you can achieve long-term success.
January 17, 2017
Community Connect is not just one-sided. Extending or receiving, understanding what is required as a partner should be evaluated. Optimum can guide you.