The Optimum Healthcare IT ServiceNow team is headed to Las Vegas for Knowledge25 from May 6-8. While we won’t have a booth, our team of experts will be on the convention floor, ready to discuss your organization’s needs to overcome complexities, enhance patient care and transform operations from the inside out with ServiceNow.
As the 2025 ServiceNow Partner of the Year in healthcare, Optimum Healthcare IT has developed unique solutions specific to IT, employee and healthcare workflows to create operational resiliency, improve the employee experience and allow healthcare organizations to prioritize patient care and innovation.
If you are attending Knowledge25, connect with your Optimum Healthcare IT business development representative and see how we can help your organization today. We will also be presenting at Knowledge25 with our customers at Baptist Health and Stanford Health Care. See below for more information on each presentation.
We’re looking forward to seeing you in Las Vegas!
Baptist Health Shares Three Keys to Deploying a Successful AI Strategy
AI feels like a speeding train toward innovation—one healthcare leaders know they should board but struggle to navigate. Key questions include: Where do I start? How do I prepare my data for AI? What solutions align with my business needs? How can I train teams without disrupting care? Join experts from Baptist Health Jacksonville, ThinkGen.ai and Optimum Healthcare IT as they share actionable steps for leveraging AI to transform operations and patient care, empowering IT leaders to begin their AI journey confidently.
What: Intermediate Level, Speaker Session
When: Wednesday, May 7, 9-9:30 a.m. PDT
Where: Wynn – Bollinger – Upper Level
Who: Natalie Tollefson – Sr. Director, Customer Success, Optimum Healthcare IT
Danielle Rodriguez – Sr. Director of Customer Excellence, Baptist Health
Michael Peter – Chief AI Architect, ThinkGen.ai
Unpacking the Power of a Unified Platform for Facilities Management
Stanford Health Care transformed Facilities Management for 160+ locations, consolidating activities from 3 tools into 1 platform and creating a single system of engagement for 15,000 users. Handling over 41,000 annual requests, they achieved a 50% increase in efficiency and streamlined workflows. Now, Stanford is advancing further with Now Assist GenAI in Field Service Management (FSM), incorporating use cases like search result summarization and AI-generated preventive maintenance. Explore their journey for leveraging AI to enhance productivity, user experience, and increase ROI.
What: Beginner Level, Speaker Session
When: Thursday, May 8, 9-9:30 a.m. PDT
Where: Wynn – Margaux 2 – Ground Level
Who: Vadiraj Katti – IT Director, Stanford Health Care
Samvedna Sinha – Manager, Facilities Systems and Services, Stanford Health Care
Louie Gomez – Chief ServiceNow Architect, Optimum Healthcare IT
Knowledge25 Reception
Sshh! Optimum Healthcare IT is hosting a networking reception at a Las Vegas speakeasy during Knowledge25. Interested in attending? Reach out to your ServiceNow business development to find out more.
Subscribe to The Optimum Pulse
Make sure to subscribe to our LinkedIn newsletter for the latest news and updates in healthcare IT.
