Reading Time: 3 minutes
A s a healthcare leader, you know the value of a good staffing partner. Needs arise within your organization, and sometimes you need a subject matter expert at the drop of a hat. Or you want to outsource portions of IT work for reduced cost or better efficiency. The marketplace has much to offer, but sometimes determining between a Managed Services provider or a more traditional Staff Augmentation model can be confusing, not to mention the market’s many other unique offerings. Use the below guide to help determine the suitable model for you.
a. Managed Services allow you to outsource ongoing maintenance, issue management, or standard change requests, reducing the burden on your team and lowering your IT support cost by 30% or more.
b. Staff Augmentation brings you skilled and experienced Optimum consultants in particular areas or technologies as needed. While this could be for any task, maintenance or otherwise, the best use case is for net new projects or team backfill.
c. Optimum CareerPath is a unique talent acquisition program that provides clients with high potential, contract-to-hire, entry-level talent, including a 3-month healthcare IT boot camp and certifications like Epic, ServiceNow, or Tableau.
Staff Augmentation is best suited for limited-duration projects or new initiatives, whereas a Managed Services or CareerPath contract tends to be longer-term and provides ongoing support. For example, implementing a new platform, application, or facility, Staff Augmentation, is best if you need short-term support. Optimum partners closely with clients regardless of the solution to design the best service delivery to ensure long-term success.
Do you need a highly specialized resource for a specific project? If so, then opt for Staff Augmentation. But if you’re looking for general maintenance or continuous ongoing support that offers flexibility to shifting areas of need, then Managed Services or CareerPath will likely be a better fit and provide the right talent most cost-effectively.
Generally, new projects and strategic initiatives will require input from your project stakeholders to ensure that Optimum’s consultants can complete your project successfully. Managed Services projects typically tackle a defined scope of work and operate more independently. Optimum management ensures adherence to SLAs, quality standards, and reporting cadences. The CareerPath program combines elements of both – while CareerPath apprentices are fully embedded into client teams, they are supported by Optimum’s experienced consultants and a dedicated team of engagement managers and trainers to ensure success.
If you need to focus on running your team and want help delivering standard services, system care, and feeding, Managed Services are a great solution to free your team for higher-value initiatives. If you have projects to grow or transform, staff augmentation will ensure you have the right resources to meet your complex demands and timelines. And finally, CareerPath can source high-potential, custom trained, and recruited talent regardless of your need, bringing you hard-to-find technical skills combined with excellent soft skills and an understanding of healthcare’s unique needs.
CareerPath is an excellent stand-alone offering and can be embedded into your existing team. This is a unique talent pipeline program that recruits and trains early-career talent, with the ability for clients to hire those resources as FTEs after a set timeframe. Additionally, Managed Services teams are often partially staffed with Optimum CareerPath resources. After two years on a client Managed Services team, the client may hire a CareerPath resource as a full-time employee. Finally, CareerPath resources can be combined with Optimum’s experienced consultants on an implementation or any staffing need to combine the benefits of new talent with deep experience. This affordable “try before you buy” model reduces the risk of traditional hiring and brings engaged, trained resources to healthcare organizations.
What arrangement is best for you? Think Staff Augmentation for those highly skilled and defined project needs. Use Managed Services for longer-term support and maintenance needs. And don’t forget the value of Optimum CareerPath! Still confused?