In parallel with Epic Managed Services Application support, training increases the value of your managed services arrangement.
Experienced trainers ensure knowledge sharing, communication channels, and industry best practice advice to help you upskill your internal organization.
S electing a managed services organization to assist with your Epic Application support is a significant decision. Quality application support is critical. But, your Epic Application journey doesn’t end there. As you select a partner, consider services that go beyond just the technology. Complementary services, such as training, take a service organization above and beyond its configuration and technical skill. But why is it so important?
Experienced trainers provide critical education focused on your organization. They train your team on your workflows while also making suggestions about best practices. This level of improvement is the next support tier to upskilling your own organization, and it works best when leveraged alongside your already invested managed services support.
Additionally, training supports establishing critical knowledge-sharing communication channels. Most organizational leaders know this, but one of the most significant challenges in change management is not the knowledge itself, but rather establishing discipline and execution on new communication pathways. Trainers play a key role in developing these channels through incremental, continuous improvement cycles. In our virtual world, this may be the key to your success. Teams that communicate well are in a better position to support their operational and clinical colleagues.
So, what can you expect from Managed Services training support? Below are 5 qualities you should look for in a partner.
1. The Right Resources
Formal training services offer quality and experienced Credentialed/Principal Trainers that are typically cross-trained in several Epic Applications. In this model, you also gain control over the trainer’s time commitment to fit the work at hand. For example, you might only require a fractional FTE to fit your specific need.
2. Industry Best Practices
Managed Services Trainers support multiple organizations and bring an industry best practice mentality to support your continuous improvement.
3. Higher quality
Formal training significantly increases the quality of your managed services investment. It’s the extra “boost” that helps your internal team improve standards and ways of working.
4. A stable, virtual training tool
Trainers leverage computer-based e-learning so that education is convenient, quick, and affordable. Your team members benefit from accessing the virtual training tool when it best accommodates them.
5. Rapport and trust
Quality trainers are educators at heart who understand how people work and the psychology of change. By integrating trainers into your team dynamic, you will improve organizational trust and loyalty. Oftentimes, trainers make periodic site visits to further promote relationship building and communication.
Just as the industry got into trouble inserting technology into healthcare without the wrap around support for operational and clinical success, your managed services partnership can get into trouble without complementing services like training or clinical service desk.
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