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Managed Services arrangements are one of the easiest ways to get more value out of your healthcare IT team. To drive the performance of these arrangements, healthcare organizations and their managed services partners should use Key performance indicators (KPIs). KPIs are measurable metrics that can be used to track and evaluate the performance of an EHR managed services provider and ensure that they are meeting the healthcare organization’s goals and objectives.  

Here are some ways that KPIs drive performance in EHR managed services arrangements: 

  1. Aligning objectives: KPIs can help align the objectives of the healthcare organization and the EHR managed services provider. By setting KPIs that are aligned with the healthcare organization’s strategic goals, the EHR managed services provider can focus on delivering services that support those goals.
  2. Measuring performance: KPIs provide a way to measure the performance of the EHR managed services provider. By tracking KPIs such as response times and user satisfaction, the healthcare organization can ensure that the EHR managed services provider is meeting agreed-upon service levels.
  3. Identifying opportunities for improvement: KPIs can help identify areas where the EHR managed services provider can improve its performance. By tracking KPIs such as SLA performance, service continuity, and leadership engagement, the healthcare organization can identify areas for improvement and work with the EHR managed services provider to make necessary changes.
  4. Encouraging accountability: KPIs provide a way to hold the EHR managed services provider accountable for its performance. By establishing clear KPIs and associated SLAs, the healthcare organization can ensure that the EHR managed services provider is meeting its commitments and delivering high-quality services.
  5. Facilitating communication: KPIs can facilitate communication between the healthcare organization and the EHR managed services provider. By regularly reviewing KPIs and associated performance metrics, the healthcare organization and the EHR managed services provider can work together to identify issues and develop solutions.

Overall, KPIs play a critical role in driving performance in EHR managed services arrangements. With goals aligned, KPIs help drive mutually beneficial results for the managed services partner and the health system. 

Optimum Healthcare IT offers top-rated KLAS solutions that assist healthcare organizations. If you’re looking for managed services solutions, management solutions, need expert advice, or are interested in learning more about our services, contact us to discuss your Managed Services and Staffing needs. 

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