3 Ways to Manage Your Data Like an Asset With the ServiceNow Platform

In healthcare, managing data like an asset can transform how your organization cares for patients, serves employees, and runs operations. The good news is that this new approach doesn’t require new expensive tools. If you’re a ServiceNow platform owner, you already have the most powerful tool to start managing data as an asset. Below are three steps you can take to get started.

While the process isn’t linear, here are three key steps to taking a data asset management approach on the ServiceNow platform.

1. Inventory Data Domains with Owners

Without a clear inventory, it’s hard to know where data lives or who is responsible for maintaining it. ServiceNow’s data model and application portfolio tools provide a single source of truth for data domains and owners.

How to get started:

List all applications your organization runs, such as Epic and Workday.
Enhance this inventory by including the application services and data domains managed by each application — patient demographics, payroll, surgical services, and more.
Assign owners and stewards to each data domain to establish accountability and decision rights.

2. Manage Data Quality Incidents Centrally and Transparently

Clinicians are busy moving from patient to patient and often don’t have time to waste on submitting device work orders when the process feels cumbersome and time-consuming.

Instead, device issues go unaddressed, which leads to:

Challenges in tracking device locations and lifecycle value
Bottlenecks in maintenance due to incomplete data
Overstocking or stockouts due to inventory mismanagement

3. Inventory Analytics Solutions

Streamlining your analytics environment reduces clutter and helps speed up confident decision-making by ensuring your team has quick access to trustworthy insights.

How to get started:

Catalog all analytics tools in a centralized inventory, including dashboards, reports, and cubes.
Avoid duplicate reports by allowing users to search for existing resources before creating new ones.
Track changes in analytics assets to support smooth transitions during leadership changes or system upgrades.

Managing data like an asset isn’t just about processes — it’s about transforming how your organization works. By taking the steps above, you’ll unlock operational efficiency and empower your team to deliver better care, drive innovation, and achieve strategic goals.

If you’re wondering where to start, Optimum Healthcare IT is here to guide you. With tailored advisory services, prescriptive workflows, and a step-by-step roadmap designed for your unique needs, we can help you build a sustainable, repeatable framework for data management success.

Register for the upcoming Healthy as Tech talk

Want to learn more? Join our upcoming virtual Healthy as Tech talk on December 10 at 2 p.m. ET to hear how healthcare organizations use the ServiceNow^®platform to transform data into their most strategic asset with a proven data governance framework. Click here to register.