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Change can sometimes occur naturally. It starts with a clear vision from strong leadership and the team eager to discover a better working method. Everyone works together to transition the organization from one state to another.

However, most projects are more complicated. They may involve obstacles, flawed strategies, and outcomes that fall short of expectations. What has been your experience?

Challenges to address:

  • Minimal employee engagement
  • Scarcity of buy-in from stakeholders
  • Reluctance/ Resistance to implementing new technology
  • Ineffective communication between management and team members
  • Ambiguous goals and objectives
  • Inadequate resources for Organizational Change Management

Here are some strategies to address these change management challenges:

1.  Minimal Employee Engagement: Foster a culture of open communication and recognition. Regularly share progress and celebrate small wins to keep morale high.
2.  Scarcity of Buy-in from Stakeholders: Clearly communicate the benefits of the change to all stakeholders. Use data and case studies to support your points.
3.  Reluctance and Resistance to Implementing New Technology: Provide comprehensive training and support to help employees adapt to new systems. A phased rollout should also be considered to mitigate resistance.
4.  Ineffective Communication: Establish clear communication channels and regular updates. Ensure that all team members understand their roles and responsibilities.
5.  Ambiguous Goals and Objectives: Set SMART (Specific, Measurable, Achievable, Relevant, Time-bound) goals. Review and adjust these goals regularly as needed.
6.  Inadequate Resources for Organizational Change Management: Allocate sufficient resources (time, budget, personnel) to support the change process. If resources are limited, consider seeking external help, such as consultants.

Every organization is unique, so these strategies should be tailored to fit your specific context. It’s also important to be patient, as meaningful change often takes time.

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Cynthia Nowlin

ServiceNow Business Process Consultant

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