It is no surprise that the majority of new hardware and software projects fail within their first or second attempts. In most cases, the root cause of these failures comes down to a lack of organizational readiness. In order for a technology rollout to be successful, organizations must have the right people and processes in place before the Go-Live occurs. Organizations that plan effectively often put Super User programs into action prior to new software or hardware rollouts. Super Users are vital to the success of large go-lives because they add a calming, familiar, knowledgable voice to a situation that can be extremely stressful.
The most critical function that these Super Users perform is they act as mini-champions or trainers. They are embedded within team members' roles to help guide them through the change management process, teach best practices for using the new tools, and identify areas of improvement.
Super Users receive additional training prior to Go-Live, as well as early access to “non-production” environments for practice. The additional classes and understanding are designed to bring calm during a turbulent organizational initiative and prepare their departments from both a change management perspective, as well as a proficiency perspective.
The Super User program not only benefits the organization during the actual Go-Live phase, but it also provides value to other projects outside of just technology. It builds employee morale and engagement by allowing employees at all levels to feel involved in organizational goals. The more engaged an organization's workforce is, the more likely they are to be successful. Optimum Healthcare IT's Training and Activation teams always encourage a strong Super User Program to help with workflow validation, usability, and adoption. Here are a few tips to maximize your Super Users:
Super Users are typically selected tentatively well in advance of their actual responsibilities being needed. Selections may be noted and then put on “the back burner.”
Select Super Users that understand their departmental workflows and have the personality to engage with their peers willingly.
SuperUser workflow walkthroughs prior to Go-Live in the playground are crucial.
Celebrate the Super Users along with the entire staff. We are all embarking on a new journey together.
Are your Super Users ready for Go-Live? Are they making an impact before, during, and after your implementation? If you're planning an implementation, Optimum Healthcare IT can help you empower them to make the greatest impact on your organization. Contact us today to learn more about how our team can help your team.