Epic Community Connect at Allegheny Health Network
Background: Allegheny Health Network
Allegheny Health Network (AHN) is an integrated health system with $2.64B in revenue. AHN has a team of 2,800 physicians, residents, and fellows, and 18k employees. They have established delivery models in four regions and 200 locations. AHN is dedicated to providing exceptional care to people in their communities. Their urban, academic, and community focus supports their patient-centered approach to care. AHN’s coordinated health and wellness services ensure they are accountable and responsive to patients from start to finish.
Allegheny Health Network chooses Optimum Healthcare IT as their Community Connect partner - Gains ongoing physician confidence in future installs, and shortens install timeline by 40%.
Challenges
AHN experienced a time of significant growth and realized it was time to move forward with their Community Connect initiative. Previously they had worked with another firm to develop their Community Connect plan. When it came time to put the plan into action, AHN realized they needed a team who had significant real-world experience making Community Connect a success. AHN selected Optimum as their partner because of Optimum’s in-depth knowledge and practical experience. AHN found they got much more than they expected.
Solution
AHN now had a partner who could drill down into their plan, and show specific and precise actions that would make an immediate positive impact on their Community Connect project. Optimum performed a project plan gap analysis and was able to identify challenges and risks just in time. They were then able to avoid, or mitigate those risks, and helped ensure AHN’s success. Optimum fleshed out theory into a clear, and granular plan. Optimum then set up a day-long Community Connect workshop for the AHN team, including the Technical Group.
We knew that we could call our Optimum project leaders at any time – whenever we needed help, had any concerns, or needed guidance on how to model our Community Connect program – Optimum was there for us.
| Director, of AHN Affiliate Programs
