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ServiceNow Elite Partner Optimum Healthcare IT

Optimum Healthcare IT is the only Elite ServiceNow partner dedicated exclusively to healthcare.

Background

Based in Memphis, Tennessee, Methodist Le Bonheur Healthcare (MLH) is a comprehensive, not-for-profit healthcare system committed to enhancing the health and well-being of communities across the Mid-South. Established as a single hospital in 1918 by The United Methodist Church, MLH has expanded over the last century to include six separate hospitals and a line of ambulatory surgery centers, outpatient clinics, hospice residences, and physician practices. The network provides various services, including transplants, advanced heart procedures, expert neurology resources, and more. Methodist Le Bonheur Healthcare is supported by over 13,000 Associates dedicated to providing high-quality, innovative, and compassionate care to all patients and their families.

8
Hospitals
128,000
Adults Cared For Annually
80,000
Children Treated Annually

Challenge

Methodist Le Bonheur Healthcare’s multi-phased digital transformation identified areas to enhance operational efficiencies, especially between EMR and third-party applications. As a trusted partner, Optimum Healthcare IT provided seamless collaboration to prioritize and track opportunities to fortify the healthcare’s transition to Epic.

EMR Test is a shining example of the value of ServiceNow as a platform to build upon. Optimum Healthcare IT's expertise was crucial in bringing this solution to life. Their deep understanding of both healthcare and ServiceNow allowed us to leverage the platform effectively, ensuring its success in improving our operations.

Jeff JorczakSenior Director, Enterprise Architecture

Solution

Optimum Healthcare IT’s Epic Test Management solution, developed on the ServiceNow platform, offers a comprehensive approach to address the complexities of IT and informatics teams like those at Methodist Le Bonheur Healthcare. By leveraging our expertise in both ServiceNow and Epic, we provided a unique solution tailored to streamline test management processes.

  • Efficiency & Accuracy
  • Centralized Testing Activities
  • Enhanced Stakeholder Collaboration
  • Time Savings Through Automation

Our solution offers a multifaceted approach to Epic test management. First, we enhance efficiency and accuracy by automating various test management tasks, which reduces manual effort and errors and ensures precise execution of testing processes. Second, through ServiceNow’s robust platform, we centralize test case management, improve tracking and monitor resolution status, which improves visibility and control over the entire testing lifecycle. Additionally, our solution strengthens stakeholder collaboration with a unified platform for seamless communication and task assignment that encourages interdisciplinary teamwork. Finally, the intuitive workflow and automated repetitive tasks save valuable time for IT and informatics teams, allowing the focus on delivering exceptional patient care without interruptions.

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