Background: Greenville Health System
Greenville Health System (GHS) is a public, not-for-profit academic healthcare system, and their main campus, Greenville Memorial, is located in Greenville, SC. GHS has seven acute campuses, and 100 physician practices throughout upstate South Carolina, and employs over 1000 physicians and nurse practitioners. GHS is an established and growing, medical system committed to medical excellence through clinical care, education and research. In preparation for their Epic Implementation, GHS partnered with Optimum Healthcare IT to implementation strategic Epic Training solutions.
Greenville Health System saves $3,000,000 on their Epic Implementation, and builds end-user confidence by using Optimum Healthcare IT’s Staffing, Go-live Support and Training solutions.
Challenges
Early in their Epic implementation, GHS had difficulty finding skilled and knowledgeable staff with their vendor at the time. Training was unorganized, and they could not produce accurate lists of the users who needed to be trained or their specific roles. Because of those issues, they didn’t know what classes were needed, or what user-access to assign. Their stop-gap solutions were not ideal, and as a result, required a tremendous increase in staffing hours and related cost overruns.
Solution
GHS reviewed their previous vendor research and knew Optimum Healthcare IT was one of the top-rated firms, according to KLAS reports. Everything they had heard and experienced with Optimum was stellar. With Optimum’s help, GHS was able to make efficient and effective use of the available budget. Optimum reduced costs by sourcing local talent – saving GHS $3,000,000. Optimum then brought in skilled consultants to fill knowledge gaps. “Where we were weak, Optimum brought in experienced CTs. They have been phenomenal,” said Janet Thompson, Epic Program Director.
Before Optimum, training issues took an inordinate amount of my time and attention. After Optimum came in, I was able to return my focus to all of my responsibilities. Now, I have somebody that I can trust, making things happen.
| Epic Program Director, Greenville Health System
