Implementing Large Scale Epic Training on Budget

Greenville Health System (GHS) is a public, not-for-profit academic healthcare system, and its main campus, Greenville Memorial, is located in Greenville, SC. GHS has seven acute campuses and 100 physician practices throughout upstate South Carolina and employs over 1000 physicians and nurse practitioners. GHS is an established and growing medical system committed to medical excellence through clinical care, education, and research. In preparation for their Epic Implementation, GHS partnered with Optimum Healthcare IT to implementation strategic Epic Training solutions.

Early in their Epic implementation, GHS had difficulty finding skilled and knowledgeable staff with their vendor at the time. The training was unorganized, and they could not produce accurate lists of the users who needed to be trained or their specific roles. Because of those issues, they didn’t know what classes were needed or what user-access to assign. Their stop-gap solutions were not ideal and, as a result, required a tremendous increase in staffing hours and related cost overruns.

GHS reviewed their previous vendor research and knew Optimum Healthcare IT was one of the top-rated firms, according to KLAS reports. Everything they had heard and experienced with Optimum was stellar. With Optimum’s help, GHS was able to make efficient and effective use of the available budget. Optimum reduced costs by sourcing local talent – saving GHS $3,000,000. Optimum then brought in skilled consultants to fill knowledge gaps. “Where we were weak, Optimum brought in experienced CTs. They have been phenomenal,” said Janet Thompson, Epic Program Director.

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