A holistic approach to comprehensive IT solutions for healthcare.
Background
Celerate, a technology company specializing in nonprofit solutions, faced significant challenges with their AI-Enhanced Knowledge Module—a knowledge retrieval system inspired by their work with leading medical associations. The system was designed to revolutionize how medical professionals access and utilize vast repositories of organizational knowledge.
Challenge
The original solution, implemented by another AWS partner, fell short of fully addressing the operational requirements, which led to:
- Incorrect responses presented to users.
- Unacceptable latency for a production-grade system.
- A near-unusable codebase with severe architectural flaws.
- No images or source document information were presented to the user.
- No guardrails were in place to prevent malicious questions and responses.
- The vectorized data was not properly integrated into OpenSearch and using a non-AWS 3rd party integration tool and service.
”Developing this secure, clinician-ready AI solution for neurologists has had a tremendous impact. Now that these practitioners have a trusted tool to assist in clinical decisions, everyone wins. Optimum Healthcare IT was able to utilize their expertise with AWS and developing a trusted AI solution centered around accuracy, security and clinical usability.strengthens our commitment to being a cloud-first organization. A special thank you to Optimum Healthcare IT and AWS for supporting us on this journey.
Carrie DelenteChief Visionary Officer
Solution
Celerate enhanced its GenAI, data, security, and performance by improving its Knowledge Module AWS in collaboration with Optimum Healthcare IT. This GenAI solution addressed the shortcomings and vulnerabilities of Celerate’s neurology chat application and achieved response times in seconds, incorporated guardrails and included images and source document locations for the user to access in chat responses.
Click the button below to view the results of this project.
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