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ServiceNow Elite Partner Optimum Healthcare IT

Optimum Healthcare IT is the only Elite ServiceNow partner dedicated exclusively to healthcare.

Background

Sentara is an integrated, not-for-profit health care delivery system based in Hampton Roads, Virginia that has served communities for more than 130 years. Sentara is one of the largest health systems in the U.S. Mid-Atlantic and Southeast, and among the top 20 largest not-for-profit integrated health systems in the country, with 30,000 employees, 12 hospitals in Virginia and Northeastern North Carolina, and the Sentara Health Plans division which serves more than 1.2 million members in Virginia and Florida. Sentara was named to IBM Watson Health’s “Top 15 Health Systems” (2021, 2018), and was recognized by Forbes as a “Best Employer for New Grads” (2022), “Best Employer for Veterans” (2022), and “Best Employer for Women” (2020). strategic portfolio management.

Challenge

Sentara faced challenges in accessing accurate and timely data to make informed decisions. Monitoring ideas and project costs were critical requirements, focusing on labor costs, resource allocation, and capacity. Previously, executives and managers manually extracted raw data from ServiceNow and manipulated it in offline spreadsheets. This process was time-consuming and hindered their ability to respond swiftly to business needs.

With critical information at their fingertips, Sentara's leadership can now confidently evaluate financial feasibility, project viability, and staffing requirements.

Brian SymondsPresident, Optimum Healthcare IT

Solution

Strategic Portfolio Management (SPM) helps executives choose the right projects and initiatives that align with an organization’s goals and deliver the most value. Sentara partnered with Optimum to create a custom and efficient SPM solution centralized within ServiceNow. Optimum developed custom dashboards that served as the single source of truth for all stakeholders. These new dashboards empowered executives and managers with readily accessible answers to their queries, ensuring data consistency and alignment across the organization.

  • Executive Dashboards.
  • Resource Managers. 
  • Portfolio Capacity Heat Map.

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