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ServiceNow Elite Partner Optimum Healthcare IT

Optimum Healthcare IT is the only Elite ServiceNow partner dedicated exclusively to healthcare.


University of Miami Health System is South Florida’s only university-based medical system, playing a vital role in the community and leading the forefront of healthcare. With over 1,800 specialized providers and scientists, UHealth delivers state-of-the-art medical care across more than 100 specialties. Home to renowned institutions like Bascom Palmer Eye Institute and Sylvester Comprehensive Cancer Center, UHealth’s expansive network includes over 30 outpatient sites. It remains at the forefront of cutting-edge discoveries as the No. 1 NIH-funded medical school in Florida.


Like many academic medical centers, UHealth is comprised of both an academic and a healthcare domain that operate independently. UHealth had been using the ServiceNow platform owned by the university, however the health system desired an independent service for its healthcare operations. They needed a single solution that could differentiate between the academic and health requirements while enabling seamless transfer of requests between the two. Ensuring smooth integration between the academic and healthcare side was the client’s biggest challenge to meet its operational needs.

Optimum migrated UHealth to an independent ServiceNow environment from the university to allow full control over the direction of the platform while continuing to support effective integration and operations between academics and health services.


As an Elite ServiceNow partner, Optimum Healthcare IT was engaged by UHealth to assist them with these challenges. Optimum Healthcare IT’s expertise as an advisor to academic health systems coupled with ServiceNow technical acumen helped provide a tailored solution to UHealth. Optimum leveraged IntegrationHub’s remote spoke capability as part of a holistic solution to enable the transfer of requests between the academic and health sides. This architecture effectively separated the two domains while facilitating communication and collaboration.

  • Custom-built healthcare-specific applications.
  • Enhanced event management. 
  • Improved productivity and cost savings.

Click the button below to see the results of this project.

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