Optimum Healthcare IT, a Best in KLAS healthcare digital transformation and consulting firm, today announced the opening of its new managed services center of excellence in Costa Rica, expanding its delivery footprint and strengthening its ability to provide 24/7 support for healthcare organizations.
The near-shore delivery center, situated in a secure economic expansion zone in San José, provides 24/7 managed services support across EHR, ERP, and third-party enterprise applications, including Epic, Cerner, Workday, and ServiceNow. The center provides vendor-approved, highly skilled resources capable of supporting and optimizing even the most complex clinical and enterprise environments.
”Healthcare organizations are under constant pressure to maintain system stability, lower costs, and improve performance. Our managed services center of excellence allows us to deliver reliable, 24×7 support while maintaining the high standards of quality, accountability, and partnership our clients expect. This expansion reinforces our long-term commitment to helping health systems operate with confidence.
Gene Scheurer, CEO, Optimum Healthcare IT
”Our clients are navigating increasing complexity across clinical, financial, and operational systems, and they need a managed services model that scales with them. This center of excellence is a strategic investment in how we support healthcare organizations long term, bringing together standardized delivery, deep platform expertise, and a global talent strategy that allows us to be proactive, responsive, and aligned to our clients’ evolving needs.
Jason Mabry, President, Optimum Healthcare IT
Costa Rica was selected for its strong technology ecosystem, deep pool of bilingual talent, and reputation as a trusted near-shore destination for enterprise IT services. The new center operates as an extension of client teams, providing proactive monitoring, issue resolution, optimization, and ongoing operational support designed to drive efficiency and long-term value.
”Our clients are looking for more than staff augmentation; they want a true managed services partner. This center enables us to scale support as needed, deliver consistent outcomes, and provide seamless coverage across time zones. By combining proven delivery models with highly skilled, vendor-certified talent, we help organizations reduce risk and improve the day-to-day performance of their systems.
Scott Gildea, EVP of Client Delivery, Optimum Healthcare IT
The Costa Rica managed services center further strengthens Optimum Healthcare IT’s ability to support healthcare organizations throughout the full lifecycle of their technology environments – from implementation and optimization to sustained, long-term operational excellence.
To learn more about Optimum Healthcare IT’s Application Managed Services Center of Excellence in Costa Rica, please click here.
About Optimum Healthcare IT
Optimum Healthcare IT is a Best in KLAS healthcare IT digital transformation and consulting firm based in Jacksonville Beach, Florida. Optimum’s comprehensive service offerings include Enterprise Application Services, Digital Transformation, and Workforce Management, which features our skill development program, Optimum CareerPath®. Backed by a leadership team with extensive expertise, we deliver tailored healthcare consulting solutions to diverse organizations.
Visit www.optimumhit.com or call 1.904.373.0831 to learn how your organization can utilize our solutions.
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Larry Kaiser
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lkaiser@optimumhit.com
