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Successful Project Advances Care in the Communities Served

Optimum Healthcare IT, a Best in KLAS healthcare staffing and consulting services firm, announced today that on May 10, 2019, the firm completed training and go-live of the Epic electronic health record (EHR) system at North Mississippi Health Services (NMHS) in Tupelo, MS. The organization went live on Epic across its regional network of primary and specialty clinics and nursing homes, as well as for its telehealth services

Classroom training started in December 2018, with Optimum conducting 450 classes that trained approximately 3000 end-users and 390 super users. Through the use of Optimum’s proprietary tool, Skillmarket®, Optimum staffed ten highly skilled Epic Credentialed Trainers (CTs) who coordinated the training. Also, along with executive oversight, Optimum deployed 100 at-the-elbow resources to support go-live readiness.

North Mississippi Health Services serves a large community, and we are honored to have been part of the project to provide better care coordination for both patients and providers, said Rebecca Manne, Executive Vice President of Optimum Healthcare IT. The amount of work that NMHS put into this project was impressive, and their community will benefit greatly from it. We are very proud of the partnership we formed.

Optimum Healthcare IT offers highly-rated KLAS training and activation services to assist healthcare organizations in bringing their EHR systems live, and ensuring users are fully trained and supported throughout their strategic initiatives. Optimum can customize our offering to fit the needs of your organization. Whether it is a phased approach or a big-bang go-live, our leadership, training, and support experts are ready to provide the best solutions and services the industry has to offer. With our staff, methodology, and tools, Optimum has the experience to organize, schedule, and manage any size go-live.

Our vision with Epic was to promote better care coordination for patients and providers, said Jim Weldon, NMHS CIO. We found a partner in Optimum Healthcare IT that we could trust to guide us in our decisions and be able to take full advantage of lessons learned and experiences gained through prior training and go-live projects. The partnership resulted in a successful go-live with a fully trained staff that enables us to serve our communities better.

Under their previous leadership, Optimum Healthcare IT became renowned for its excellence in healthcare IT staffing and consulting services, earning several prestigious industry recognitions. Their return signifies a recommitment to the company’s foundation as an industry leader and its commitment to expansion and growth into digital transformation with new partnerships such as ServiceNow, Workday, AWS, and Microsoft. Optimum Healthcare IT is the only 100% Healthcare Elite ServiceNow partner and a Workday-certified staffing partner and has well-established Epic to Cloud migration partnerships with AWS and Microsoft.

I am excited to rejoin Optimum Healthcare IT. I am energized by the opportunities to continue to work with our clients and partners on our joint mission to improve the healthcare delivery system. I am confident that our team's dedication and expertise will lead us to new heights in transforming healthcare through innovative IT solutions, stated Jason Mabry.

In recognition of his leadership, expertise, and explosive growth of the Digital Transformation practice at Optimum Healthcare IT, former President Brian Symonds has been promoted to Chief Digital Officer and Head of Digital Transformation, a role where he will continue to drive deeper relationships and accelerate growth with ServiceNow, AWS and Microsoft’s Cloud Business. Symonds said,

Our healthcare provider market focus in implementing and supporting ServiceNow’s Enterprise Service Management solutions and Cloud Strategy with Epic to Cloud Migrations are leading our second generation of growth here at Optimum. We have quickly become a leading transformation partner to our clients, and we expect this to accelerate over the next twelve months as the adoption of these critical technologies accelerates.

Additionally, after leading the marketing efforts at Clearsense for the past two years, Chief Marketing Officer Larry Kaiser has returned to the organization in the same role, and the firm has added Christopher Esper, previously of Huron, to lead the new Workday Services practice.

About North Mississippi Health Services
North Mississippi Health Services is dedicated to being the provider of the best patient- and family-centered care. NMHS connects patients and their families with convenient access to care that is cost efficient and of the highest quality. NMHS provides acute, diagnostic, therapeutic, and emergency services, with the sole level II trauma center in our service area, through North Mississippi Medical Center in Tupelo. The health care system also includes community hospital locations in Amory, Eupora, Luka, Pontotoc and West Point, Miss., and Hamilton Ala., a regional network of more than 45 primary and specialty clinics; nursing homes and telehealth services.

NMHS serves 24 counties in north Mississippi and northwest Alabama from headquarters in Tupelo, Miss. NMHS is a 2012 recipient of the prestigious Malcolm Baldrige National Quality Award, and NMMC, its flagship hospital, is a 2006 Baldrige Award recipient.

About Skillmarket
Optimum Healthcare IT has created SkillMarket, a software platform designed to automate multiple processes that are critical to a successful go-live. Gone are the days of managing complex and dynamic go-live environments with spreadsheets and out-of-date technologies.  Skillmarket addresses and eliminates many of the common issues that lead to double- or triple-booked consultants, missed departments, last minute scheduling, and under-supported staff.

About Optimum Healthcare IT

Optimum Healthcare IT is a Best in KLAS healthcare IT digital transformation and consulting firm based in Jacksonville Beach, Florida. Optimum’s comprehensive service offerings include Enterprise Application Services, Digital Transformation, and Workforce Management, which features our skill development program, Optimum CareerPath®. Backed by a leadership team with extensive expertise, we deliver tailored healthcare consulting solutions to diverse organizations.

Visit or call 1.904.373.0831 to learn how your organization can utilize our solutions.


Larry Kaiser
Chief Marketing Officer


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Larry Kaiser

Chief Marketing Officer

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