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Industry’s First International Virtual Epic Go-Live

Optimum Healthcare IT, a Best in KLAS healthcare staffing and consulting services firm, announced today that the firm completed a virtual training and go-live of the Epic electronic health record (EHR) system at Royal Melbourne Hospital (RMH) in Victoria, Australia. As one of Victoria’s largest hospitals, the RMH provides a comprehensive range of health services across two campuses. The transition to Epic was essential to improve the way the hospital delivered care. After completing the industry’s first virtual Epic Go-Live in May, Optimum’s experience and skillset allowed them to support a similar project internationally.

Because of the COVID-19 pandemic, Royal Melbourne Hospital contracted with Optimum Healthcare IT to conduct a virtual go-live after learning of its success with similar virtual go-live projects. Also, Optimum had previously provided advisory services around Epic Community Connect to the organization. The most significant hurdle to overcome for this project was the time difference, which was handled with the development of swing shifts to minimize the impact and allow management to have visibility into both the day and night shifts.

With the shift to virtual go-live projects because of COVID-19, Optimum has worked with many organizations as they continue to take new systems live or expand their current EHR systems, said Jason Jarrett, Chief Executive Officer at Optimum Healthcare IT. The flexibility and adaptability that comes with virtual projects allowed us to partner with Royal Melbourne Hospital to achieve the industry's first international virtual Epic go-live. This is a significant achievement for both Optimum and Royal Melbourne Hospital.

Before the go-live project started, RMH experienced an increased spike in COVID-19 cases, increasing Optimum’s scope. Initially, the project focused solely on the ambulatory setting. The expanded scope added both the inpatient setting and personalization labs. The engagement began with Optimum performing preparation activities before RMH’s Stage 2 Go-Live and continued with virtual at-the-elbow services. Optimum provided virtual room leads to oversee and manage virtual inpatient support resources, virtual ambulatory support resources, program management, and executive oversight, including virtual management of scheduling and technical setup.

Optimum Healthcare IT offers highly-rated KLAS training and activation services to assist healthcare organizations in bringing their EHR systems live and ensuring users are fully trained and supported throughout their strategic initiatives. Optimum can customize our offering, either on-site or virtually, to fit the needs of your organization. Whether it is a phased approach or a big-bang go-live, our leadership, training, and support experts are ready to provide the best solutions and services the industry has to offer. With our staff, methodology, and tools, Optimum has the experience to organize, schedule, and manage any size go-live. If you are interested in learning more about Optimum’s Training and Activation Services, please click here.

About Royal Melbourne Hospital
The Royal Melbourne Hospital (RMH) is recognized as a world-renowned institution, not only providing outstanding care and treatment but improving the outcomes for all through a comprehensive medical research program and the training of future health professionals. As one of the largest hospitals in Victoria, RMH provides a comprehensive range of health services across two campuses. The city campus provides general and specialist medical and acute surgical services. Sub-acute services, including rehabilitation and aged care, outpatient, and community programs, are provided from their Royal Park campus. To learn more about RMH, visit

About Optimum Healthcare IT

Optimum Healthcare IT is a Best in KLAS healthcare IT digital transformation and consulting firm based in Jacksonville Beach, Florida. Optimum’s comprehensive service offerings include Enterprise Application Services, Digital Transformation, and Workforce Management, which features our skill development program, Optimum CareerPath®. Backed by a leadership team with extensive expertise, we deliver tailored healthcare consulting solutions to diverse organizations.

Visit or call 1.904.373.0831 to learn how your organization can utilize our solutions.


Larry Kaiser
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