Company received a score of 94.6
Optimum Healthcare IT, a leader in healthcare IT digital transformation and consulting services, has earned top marks in the KLAS 2024 Go-Live Support report. Recognized for its consistent results, strategic personnel placement, Epic expertise, and effective challenge resolution during go-live engagements, Optimum Healthcare IT continues to set industry standards. This recognition follows the firm’s recent honor as the Best in KLAS for Go-Live Support winner in the 2024 Best in KLAS Awards – Software and Services and presented at HIMSS24, highlighting its ongoing commitment to excellence.
In the 2024 Go-Live Support report, customer feedback and satisfaction determine the overall performance scores, divided into five categories: loyalty, operations, relationship, services, and value. Optimum Healthcare IT excelled in all categories, achieving an overall performance score of 94.6 out of 100. In the report, clients praised Optimum’s strategic resource placement, which ensures teams are fully integrated into the organization, driving exceptional project success. The 2024 Go-Live Support report can be downloaded here.
”The foundation of our go-live success at Optimum Healthcare IT is precisely matching consultants to roles. We achieve this through a deep understanding of our client's unique cultures and a combination of strategic planning and an exhaustive vetting process," remarked Gene Scheurer, CEO of Optimum Healthcare IT. We continue to refine these approaches to deliver excellent results and ensure client satisfaction.
Each year, KLAS interviews thousands of healthcare professionals about the IT solutions and services their organizations use. For this go-live support report, interviews were conducted over an 18-month period between November 2022 and May 2024 using KLAS’ standard quantitative evaluation for healthcare services, which is composed of 9 numeric rating questions and 3 yes/no questions, all weighted equally. Combined, the ratings for these questions make up the overall performance score, which is measured on a 100-point scale. The questions are organized into five customer experience pillars—loyalty, operations, relationship, services, and value.
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About Optimum Healthcare IT
Optimum Healthcare IT is a Best in KLAS healthcare IT digital transformation and consulting firm based in Jacksonville Beach, Florida. Optimum’s comprehensive service offerings include Enterprise Application Services, Digital Transformation, and Workforce Management, which features our skill development program, Optimum CareerPath®. Backed by a leadership team with extensive expertise, we deliver tailored healthcare consulting solutions to diverse organizations.
Visit www.optimumhit.com or call 1.904.373.0831 to learn how your organization can utilize our solutions.
MEDIA CONTACT
Larry Kaiser
Chief Marketing Officer
lkaiser@optimumhit.com
