Jacksonville Beach, FL – Optimum Healthcare IT, a leading healthcare IT staffing and consulting services company, is one of the top two ranked vendors in the KLAS Epic Consulting 2016 report for Overall Broad Vendor Performance and Implementation Support and Staffing, the company announced today. Optimum was also singled out for its ability to support the largest go-lives.
“It’s exciting to be recognized as one of the top Epic consulting firms, and especially an honor to know our clients trust us and would recommend us based on our exceptional support and delivery,” stated Jason Mabry, Optimum President. “Optimum is committed to building a true partnership with our clients to assure the best outcomes for their patients. We couldn’t be prouder to see this commitment—and the hard work of our dedicated teams—highlighted in the KLAS report.”
The 2016 Epic Consulting report ranks health care vendors and their solutions by analyzing feedback from the health care provider professionals who use them, including a number of Optimum’s own clients. One such provider stated, “Optimum Healthcare IT knocked our engagement out of the ballpark. They really provided quality resources. When we brought Optimum Healthcare IT on, we thought we would work with them for a limited number of months, but the quality of the resources’ work was so good that we extended our engagement far into the future.”
Optimum had an overall performance score of 96.1 out of 100 in the Implementation Support and Staffing category. Clients praise Optimum’s executive leadership and the tools they have developed to manage projects large and small. Clients are pleased not only with the knowledge of resources, but more importantly with their responsiveness and adaptability to specific client needs. Customers feel Optimum is more collaborative than some other cross-industry consulting firms.
As noted in the KLAS report, the company also demonstrated “excellent scalability” for go-live support services, with the most validated work of any company covered in the report for this segment. Providers note that Optimum’s experience with other clients has been an asset that can be brought to bear on a providers’ own go-live strategy. Additionally, providers compliment Optimum’s willingness to collaborate with clients and self-awareness of any limitations. As one provider explained, “Optimum Healthcare IT is very unique in that they are trying to do the right thing. They understand their strengths and weaknesses. If they see weaknesses, they partner up with a strategic partner to deliver in those areas.”
The provider quoted in the KLAS report continued, “They are really on top of customer service, and the way they manage their employees makes a big difference. With a lot of these firms, people jump from one firm to another, but the people at Optimum Healthcare IT stay there for years, which is very telling about their capability to retain good people.”
Optimum also placed second in the “Overall Broad Performance” category, with much higher-than-average scores across the board for Enterprise Implementation Leadership*.
*Enterprise Implementation Leadership scores were assigned to Optimum as a “preliminary data” vendor. All other scores cited in the press release are based on Optimum’s status as a fully ranked vendor, meaning that enough customer interviews were secured to meet or exceed KLAS Konfidence levels in the data.
KLAS is a research and insights firm on a global mission to improve healthcare delivery by amplifying the provider’s voice. Working with thousands of healthcare professionals and clinicians, KLAS gathers data and insights on software, services and medical equipment to deliver timely reports, trends and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving vendor performance. Follow KLAS on Twitter at www.twitter.com/KLASresearch. To view the KLAS “Epic Consulting 2016” report, visit http://www.data.klasresearch.com/reports/1091.
Optimum Healthcare IT offers best-in-market training and support solutions to assist its customers in bringing their systems live and ensuring users are fully and adequately trained and supported throughout their strategic initiatives. Training and Support solutions are fully managed and are designed to align with training and support needs throughout the customer application ownership lifecycle. Optimum’s excellence in service is driven by a Leadership team with more than 50 years of experience in providing expert healthcare staffing and consulting solutions to all types of organizations. For more information please visit www.Optimumhit.com