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Provides Pre and Post Go-Live Call Center Support

Optimum Healthcare IT, a Best in KLAS healthcare IT consulting services company, today announced the successful completion of level 1 call center support for The Guthrie Clinic Epic Go-Live. Beginning in January 2017, Optimum Healthcare IT provided an Epic call center staffed by experienced call center experts with direct experience supporting Epic applications. Optimum’s call center provided operational EHR application support which included receiving and recording calls, initial triaging, skill set for each Epic module, level 1 support and ticket routing based on defined policies and procedures.

Optimum was part of the family. Every request was handled promptly and professionally. I couldn’t have asked for a better partner. said Terri Couts, VP, Clinical Systems and Epic Applications Program.

The call center provided support for the following Epic modules: Ambulatory, Anesthesia, ASAP, BedTime, HIM, Kaleidoscope, OpTime, Radiant, Willow Inpatient, Epic Inpatient, Beaker, HB, PB, Claims, and Grand Central. This project concluded with a successful knowledge transfer to maintain services and support for first-call resolution and successful training of all staff directly involved with the Epic Call Center.

Optimum was thrilled to serve as Guthrie’s go-live partner for call center support. Our team's knowledge and commitment to our clients have allowed us to deliver many successful projects like this, explains Jason Mabry, Chief Executive Office of Optimum Healthcare IT. With the incredible staff at Guthrie, we achieved a successful call center program that left the staff with the knowledge and skills needed to maintain the system.

About The Guthrie Clinic

Guthrie is a non-profit integrated health care delivery system that currently includes four hospitals, more than 295 physicians and 175 mid-levels, 32 regional provider offices in 23 communities, home health, and home care services, and a research institute.  Guthrie manages more than 1,000,000 patient visits a year.  Guthrie is located in north central Pennsylvania and south-central New York.  Guthrie is a patient-centered facility with the motto “Every patient, every time.” To learn more, visit

About Optimum Healthcare IT

Optimum Healthcare IT is a Best in KLAS healthcare IT digital transformation and consulting firm based in Jacksonville Beach, Florida. Optimum’s comprehensive service offerings include Enterprise Application Services, Digital Transformation, and Workforce Management, which features our skill development program, Optimum CareerPath®. Backed by a leadership team with extensive expertise, we deliver tailored healthcare consulting solutions to diverse organizations.

Visit or call 1.904.373.0831 to learn how your organization can utilize our solutions.


Larry Kaiser
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