Optimum Healthcare IT, a Best in KLAS healthcare digital transformation and consulting services company, is proud to announce that its ServiceNow Business Implementation services have received high accolades in a recent KLAS First Look Report. The report highlights the outstanding performance and client satisfaction achieved through Optimum’s expert implementation services tailored specifically for the healthcare industry.
“Our commitment to providing exceptional ServiceNow implementation and support services directly represents Optimum’s mission statement – to shape a future where technology and services intersect. This acknowledgment from KLAS is a testament to our team’s hard work and the strong relationships we’ve built with our clients,” said Brian Symonds, Chief Digital Officer at Optimum Healthcare IT.
Exceptional Performance and Client Satisfaction
The KLAS First Look Report, which examines client experiences with Optimum’s ServiceNow implementation services, revealed that nearly all respondents were highly satisfied with the outcomes. Clients praised the quality of Optimum’s staff and consultants, their ability to drive tangible results, and the strength of their partnerships.
Key performance indicators showed strong scores across the board, with notable mentions including:
- Quality of Staff/Consultants: A
- Drives Tangible Outcomes: A-
- Strength of Partnership: A
- Likely to Recommend: A-
Client Testimonials
”[Optimum Healthcare IT] works on ServiceNow-related work, from the implementation of an entire ServiceNow platform or specific modules within a ServiceNow product to doing staff logs and providing resources. Those resources could be in the form of temporary employees or a set number of hours to assist in working on any sort of backlog that we may have for ServiceNow enhancements.
”The firm is very strong and brings very good ServiceNow resources to the table. . . . Optimum Healthcare IT does a better job of telling us new feature functions that are coming with ServiceNow than ServiceNow does. Optimum Healthcare IT has a deep understanding of the ServiceNow road map and when we should wait for a module versus trying to build something ourselves. That has been an advantage that has saved us some money.
Commitment to Excellence
Optimum Healthcare IT’s commitment to client service and expertise in healthcare were identified as key factors in their success. The report noted that the firm’s ability to tailor solutions to the unique needs of healthcare organizations sets them apart from competitors.
Optimum Healthcare IT continues to support healthcare organizations in achieving their digital transformation goals through expert implementation and consulting services. With a focus on client satisfaction and strategic partnerships, Optimum is poised to lead the industry in delivering high-quality, healthcare-specific IT solutions.
Read the KLAS First Look report here. To learn more about Optimum’s ServiceNow services, please click here.
About Optimum Healthcare IT
Optimum Healthcare IT is a Best in KLAS healthcare IT digital transformation and consulting firm based in Jacksonville Beach, Florida. Optimum’s comprehensive service offerings include Enterprise Application Services, Digital Transformation, and Workforce Management, which features our skill development program, Optimum CareerPath®. Backed by a leadership team with extensive expertise, we deliver tailored healthcare consulting solutions to diverse organizations.
Visit Optimum’s website or call 1.904.373.0831 to learn how your organization can utilize our solutions.
About KLAS
KLAS is a research and insights firm on a global mission to improve healthcare. Working with thousands of healthcare professionals and clinicians, KLAS gathers data and insights on software and services to deliver timely reports and performance data that represent provider and payer voices and act as catalysts for improving vendor performance. The KLAS research team publishes reports covering the most pressing questions facing healthcare technology today, including emerging technology insights, that provide early insights on the future of healthcare technology solutions. KLAS also fosters measurement and collaboration between healthcare providers and payers and best practice adoption. Learn more at klasresearch.com.
MEDIA CONTACT
Larry Kaiser
Chief Marketing Officer
lkaiser@optimumhit.com
