Operations

March 11, 2024

How to Tackle Healthcare’s Greatest Operational Complexities with ServiceNow

Read Time: < 1 min In the first episode of our Healthy as Tech Talk series, Optimum Healthcare IT’s Sr. Director of Customer Success Natalie Tollefson and Enterprise Architect Brian Maguire discussed the greatest operational challenges holding healthcare organizations back today. They also talked about how ServiceNow platform owners can better leverage the technology to reduce operational spending and create more efficient and user-friendly workflows for their employees.
December 19, 2016

Help Desk Management: Options, Influences, Alternatives, and Best Practice

Read Time: 6 min Through the wave of enterprise electronic health record (EHR) implementations over the past ten years, many organizations come to the conclusion that their traditional help desk management is not an adequate resource for their end-users; Particularly the clinically oriented end-users. This blog post examines options, influences, alternatives, and best practice for help desk management.