Service Desk
August 15, 2017
Read Time: 2 min Optimum Healthcare IT announced that the company is expanding into Duluth, Minnesota by opening a Managed Services office center to support their electronic health record (EHR) Managed Services division.
August 1, 2017
Read Time: 2 min Optimum Healthcare IT provides pre and post go-live level 1 call center operational EHR application support for The Guthrie Clinic Epic go-live.
December 19, 2016
Read Time: 6 min Through the wave of enterprise electronic health record (EHR) implementations over the past ten years, many organizations come to the conclusion that their traditional help desk management is not an adequate resource for their end-users; Particularly the clinically oriented end-users. This blog post examines options, influences, alternatives, and best practice for help desk management.
