Optimizing Your EMR Journey Through Automation

Implementing and managing an enterprise EMR is no small feat. IT leaders constantly balance priorities, whether it’s routine updates, major system rollouts, or supporting new facilities. With so many moving parts, the key to success lies in automation. In this panel discussion, industry experts shared their insights on leveraging automation to streamline workflows, enhance accuracy, and improve user satisfaction.

The panel was moderated by Optimum Healthcare IT EVP of Enterprise Application Services Rick Shepardson and included the following panelists:

Sameer Sethi – SVP, Chief AI Officer at Hackensack Meridian Health
Theresa Meadows – SVP & CDIO, Cook Children’s Health Care System
Matthew Sullivan, MD – Chief Medical Information Officer, Advocate Health
Louie Gomez, Chief ServiceNow Architect, Optimum Healthcare IT

Here are some of the critical takeaways:

Prioritizing Enhancements Efficiently – Automating request management helps IT teams focus on high-impact improvements while reducing delays.
Bridging IT and Clinical Stakeholders – Engaging clinicians and business leaders ensures that automation efforts align with operational needs.
Enhancing Testing & Release Management – Automated testing reduces defects, accelerates deployment, and enhances system stability.
Scaling for Go-Lives – Automation plays a crucial role in ensuring smooth transitions, minimizing disruptions, and boosting end-user adoption.
Strengthening Governance – A well-structured framework ensures automation supports long-term success and continuous improvement.

By reducing manual bottlenecks and error rates, automation empowers IT teams to shift their focus from troubleshooting to innovation. Whether you’re just starting your EMR journey or optimizing existing workflows, these strategies can help drive efficiency and better outcomes.