Optimum Healthcare IT ServiceNow Chief Technical Architect Louie Gomez took the Sunset Stage during ViVE 2026 in Los Angeles to talk about ServiceNow EMR Help.
Before now, IT support in healthcare has created an eye-roll annoyance for clinicians. What was once a burden can be transformed into a productive tool for your hospital when AI-integrated EMR Help is paired with 24/7 support. This approach guides through smarter intake, automates triage, and equips analysis with contextual insights to resolve issues faster.
In this video, Gomez explores how embedded IT support in your EMR can transform the clinical experience in real time.
Here are some of the critical takeaways:
Innovative Accelerators – Unique offerings designed to solve healthcare’s toughest challenges
Care Team Operations – How ServiceNow will allow your clinicians an easier, more accurate user experience for IT service requests
AI-Driven Dynamic Intake Form – Combining context-aware dynamic questioning with AI capabilities
AI Trend Detection & Major Incident Identification – How to leverage Now Assist to continuously analyze recently submitted incidents and detect high-confidence recurring patterns
Want to learn more about EMR Help? Click here to learn why healthcare organizations with ServiceNow are turning to EMR Help to help managing EMR related issues and requests.
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