In healthcare, governance is rarely simple. Requests come from every direction, priorities can quickly change, and the stakes are usually high. Without a clear structure, decisions can be inconsistent and incredibly slow. Effective governance includes clear committees, defined membership, explicit decision rights, and clear escalation paths. This guide provides you with a practical, repeatable framework for healthcare intake, scoring and governance, allowing you to make high-quality decisions that align with your organization’s strategies.
Whether your organization is preparing for ServiceNow Strategic Portfolio Management (SPM), maturing its PMO, or simply seeking a more disciplined intake process, this guide provides you with the step-by-step structure, clarity, and tools needed to make informed, defensible decisions at every level.
Key Questions That Will Be Answered:
- Is this department-level work that requires governance review?
- What is the PMO’s role in department-level intake?
- What are governance committee members required to do?
- When should system-specific requests enter enterprise governance?
Want to learn how Northeast Georgia Health System tackled its own governance structure? Read this article on our blog.
Is your PMO drowning in demand? Click here to download our four-step PMO intake and prioritization model.
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