ServiceNow

ServiceNow

Supporting Digital Transformation

A healthcare organization’s people, processes, and systems are what make or break patient care. With significant investments continually earmarked for new systems and technologies, healthcare systems (providers) must increase patient engagement while leveraging available data to improve the quality of care and patient outcomes.

Technology is rapidly evolving, which simultaneously introduces new opportunities and new risks. As healthcare organizations explore ways to adopt and leverage advances in technology, they must also maintain increased security and compliance. Data must be accessible, shareable, and secure to better inform decision-makers and positively impact the quality of care. Additionally, patients expect their healthcare providers to be available both online and off.

The ServiceNow platform is the premier enterprise service management solution for IT, human resources, and other vital business operations. The platform is flexible and gives organizations the ability to adapt the system, processes, and workflows to support their objectives. Optimum Healthcare IT is a healthcare-specific Premier ServiceNow Partner helping clients realize the full value of the platform.

ServiceNow

SERVICENOW

WHAT WE OFFER

A successful ServiceNow implementation starts with a comprehensive roadmap and follows the ServiceNow Implementation Methodology (SIM). The Optimum approach begins with a thorough assessment of your current environment and strategy specific to your business needs, focused on process improvement and organizational enablement. Our expertise will allow you to maximize your ServiceNow investment and deliver your projects on time and budget.

HR Service Delivery & Onboarding
ServiceNow: HR Service Delivery & Onboarding

HR Service Delivery & Onboarding

ServiceNow: HR Service Delivery & Onboarding

HR Service Delivery designed for both the employee and HR team

HR Services can be designed to meet the needs of your HR department and provide a positive experience for your employees with ServiceNow® HR Service Delivery. It allows you to track all aspects of HR requests in a central location and Employee Center ensures that your employees have a one-stop-shop where they can get answers to their HR needs.

Streamline, organize, and extend the onboarding process

ServiceNow’s Onboarding offering, through Lifecycle Events, allows you to design an onboarding experience that increases employee retention rates and provides an enjoyable introduction to their new organization. From a clinical standpoint, it will empower you to onboard clinicians more efficiently which allows them to bill earlier, integrate visiting nurses faster so they can get right to work, and add medical students and residents with less friction. You will be able to automate and extend new hire onboarding past the pre-boarding stage through the first few months and throughout the first year to avoid an overwhelming flow of information. All pertinent parties can be included in the process including the new hire, their manager, IT, and HR.
ServiceNow: Clinician Experience Improvement
Improved Clinician Experience
We pair the right ApplicationCare team member for the project at hand. Our teams are comprised of multi-level talent for all needs.
ServiceNow: Transparency in Documentation
Transparency in HR Processes & Status
We pair the right ApplicationCare team member for the project at hand. Our teams are comprised of multi-level talent for all needs.
ServiceNow: HR Automated Onboarding Process
Automated Onboarding Experience
We pair the right ApplicationCare team member for the project at hand. Our teams are comprised of multi-level talent for all needs.
Fixed Fee Pricing: ApplicationCare | Managed Services | Optimum Healthcare IT
Streamlined Documentation & Communication

Case Study | ServiceNow | Enabling Hospital Personnel through ServiceNow’s Powerful Access Catalog
The organization is now well-positioned for future growth with its robust ServiceNow Access Request System.

Case Study | ServiceNow: Access Request System

Optimum worked closely with the client team to determine the most effective workflows and communications – keeping in line with future upkeep and maintenance to best fit their needs.

Realize a similar optimization from the Optimum's ServieNow specialists and hsee how we can improve your workflows and automations today!

The Client, an Academic Medical Center in New York, offers 631 beds and provides a wealth of medical services and programs for patients.

Optimum EMR Help for ServiceNow
ServiceNow: Optimum EMR Help

Optimum EMR Help for ServiceNow

ServiceNow: Optimum EMR Help
Reporting EMR issues or requesting enhancements is simple and quick with ServiceNow® EMR Help. Clinicians can make a service request directly from the EMR system into ServiceNow, creating a request with a click of a button. Details about the issue can be quickly entered, and EMR Help automatically pre-populates support case information — such as username and workstation ID — directly into the enterprise support solution.
** Since the clinician’s request is also tagged to their user profile, they can track its progress.
ServiceNow: Clinician Experience Improvement
Improved Clinician Experience
We pair the right ApplicationCare team member for the project at hand. Our teams are comprised of multi-level talent for all needs.
ServiceNow: Streamlined Remediation of EMR Issues
Reduction in Helpdesk Calls & Work Hours
We pair the right ApplicationCare team member for the project at hand. Our teams are comprised of multi-level talent for all needs.
ServiceNow: EMR Help | Reduction in Helpdesk Calls & Work Hours
Reduction in Time to Report Issues
We pair the right ApplicationCare team member for the project at hand. Our teams are comprised of multi-level talent for all needs.
ServiceNow: Reduction in time to report issues
Streamlined Remediation of EMR Issues

ServiceNow Articles

Learn about

The Optimum Healthcare IT Advantage

Optimum Healthcare IT has partnered with healthcare organizations since 2012. We understand healthcare IT operations, the current demands on healthcare IT staff, and the need to fully leverage IT spend. Our consultants have served as hospital CIOs, CTOs, and CISOs. We have the experience and insight to share industry best practices and solutions to common problems. Whatever the engagement, we deliver an individualized experience,
customized to the needs and culture of your organization.


Make Your Entire Organization More Efficient

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