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Bringing Together Your People, Processes, and Technology

ServiceNow provides an improved healthcare delivery system that is fast and accurate and enables significant benefits towards transforming healthcare delivery and IT operations management with a single, unifying platform. The entire healthcare ecosystem faces intense pressure to improve clinical experiences and lower costs, all while delivering better outcomes through a ServiceNow-managed service partner.

With leadership coming from clinical, IT, and HR functions in the healthcare space, there is no ServiceNow Partner that fully understands the stakes and technical variables that can impact successful outcomes better than Optimum Healthcare IT. Optimum is a ServiceNow Elite partner and the only top-tier service partner fully dedicated to successful healthcare operations, workflows, and data security. Our expertise will enable you to maximize your ServiceNow investment and deliver to mission-critical objectives on time and within budget.

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ServiceNow

Healthcare Benefits
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Clinician Experience

23 %

Faster for hires to reach new productivity. 1

Patient experience

11 hours

of additional productive time per doctor per year, allowing physicians to focus on caring for patients. 1

IT Operations

24 %

More Efficient IT service management teams. 1

Security & Compliance

20 %

Higher Productivity for compliance teams as a result of having a single source of truth. 1
1 Data collected from ServiceNow
Optimum Healthcare IT | Better Solutions. Better Patient care.
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The ServiceNow + Optimum
Advantage

Your organization’s people, processes, and technology differentiate your healthcare organization in the market and, ultimately, what drives the quality of care you deliver. Our ServiceNow team can expertly modernize IT and HR workflows, create clinical efficiencies that save time, improve your onboarding experience, and produce better human experiences by bringing disparate technologies together. As your ServiceNow managed service partner, we deliver these transformative outcomes through four primary engagement models.

IT Service Management (ITSM)

ServiceNow Advisory & Consulting

Professional Consulting Services and Strategic Advisory with architecture resources scaled to fit your needs and implement positive futuristic changes for healthcare organizations.

Strategy and Roadmap planning

Recognize milestone achievements

Increased return on technology investments

Approach to resourcing and governance

Governance, Risk, & Compliance (GRC)

ServiceNow Implementations & Integrations

Design and implement solutions to business challenges with applications built on ServiceNow.

Configure ServiceNow-built applications

Build custom-scoped applications on ServiceNow

Implement additional functionality within deployed applications

Approach to resourcing and governance

Asset Management & CMDB

ServiceNow Managed Services

Ongoing support for the teams, dedicated resources, continuous implementations, and change management excellence to drive organizational growth and maturity.

Pro-active backlog management and administration

Push performance for better business outcomes

Enhance security & stop attacks

Drive integration and automation maturity

Talent Development Partnerships | Optimum Healthcare IT + ServiceNow

Talent Development Partnerships

Advanced standards and best practice training in ServiceNow practice areas to acutely selected individuals. Staff learn, share values, and grow within for a more aligned future.

Develop succession strategies

Cost reduction strategies and solutions

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Explore How We Can Be of Service

Take a step towards optimizing the visibility, efficiency and security of your healthcare by leveraging the powerful combination of ServiceNow and Optimum Healthcare IT.

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HR Service Delivery & Onboarding

HR Service Delivery & Onboarding

HR Service and Care Delivery | ServiceNow + Optimum Healthcare IT
Resources. Connected. Everywhere. Anytime.

HR Service Delivery designed for both the employee and HR team

HR Services can be designed to meet the needs of your HR department and provide a positive experience for your employees with ServiceNow® HR Service Delivery. It allows you to track all aspects of HR requests in a central location and Employee Center ensures that your employees have a one-stop-shop where they can get answers to their HR needs.

Streamline, organize, and extend the onboarding process

ServiceNow’s Onboarding offering, through Lifecycle Events, allows you to design an onboarding experience that increases employee retention rates and provides an enjoyable introduction to their new organization. From a clinical standpoint, it will empower you to onboard clinicians more efficiently which allows them to bill earlier, integrate visiting nurses faster so they can get right to work, and add medical students and residents with less friction. You will be able to automate and extend new hire onboarding past the pre-boarding stage through the first few months and throughout the first year to avoid an overwhelming flow of information. All pertinent parties can be included in the process including the new hire, their manager, IT, and HR.
ServiceNow: Clinician Experience Improvement
Improved Clinician Experience
We pair the right ApplicationCare team member for the project at hand. Our teams are comprised of multi-level talent for all needs.
ServiceNow: Transparency in Documentation
Transparency in HR Processes & Status
We pair the right ApplicationCare team member for the project at hand. Our teams are comprised of multi-level talent for all needs.
ServiceNow: HR Automated Onboarding Process
Automated Onboarding Experience
We pair the right ApplicationCare team member for the project at hand. Our teams are comprised of multi-level talent for all needs.
Fixed Fee Pricing: ApplicationCare | Managed Services | Optimum Healthcare IT
Streamlined Documentation & Communication

Case Study | ServiceNow | Enabling Hospital Personnel through ServiceNow’s Powerful Access Catalog
The organization is now well-positioned for future growth with its robust ServiceNow Access Request System.

Case Study | ServiceNow: Access Request System

Optimum worked closely with the client team to determine the most effective workflows and communications – keeping in line with future upkeep and maintenance to best fit their needs.

Realize a similar optimization from the Optimum's ServieNow specialists and hsee how we can improve your workflows and automations today!

The Client, an Academic Medical Center in New York, offers 631 beds and provides a wealth of medical services and programs for patients.

Optimum EMR Help for ServiceNow

Optimum EMR Help for ServiceNow

EMR Help for ServiceNow | Optimum Healthcare IT
EMR Tasks: Tracked and Automated for Success
Reporting EMR issues or requesting enhancements is simple and quick with ServiceNow® EMR Help. Clinicians can make a service request directly from the EMR system into ServiceNow, creating a request with a click of a button. Details about the issue can be quickly entered, and EMR Help automatically pre-populates support case information — such as username and workstation ID — directly into the enterprise support solution.
** Since the clinician’s request is also tagged to their user profile, they can track its progress.
ServiceNow: Clinician Experience Improvement
Improved Clinician Experience
We pair the right ApplicationCare team member for the project at hand. Our teams are comprised of multi-level talent for all needs.
ServiceNow: Streamlined Remediation of EMR Issues
Reduction in Helpdesk Calls & Work Hours
We pair the right ApplicationCare team member for the project at hand. Our teams are comprised of multi-level talent for all needs.
ServiceNow: EMR Help | Reduction in Helpdesk Calls & Work Hours
Reduction in Time to Report Issues
We pair the right ApplicationCare team member for the project at hand. Our teams are comprised of multi-level talent for all needs.
ServiceNow: Reduction in time to report issues
Streamlined Remediation of EMR Issues

ServiceNow Articles

Learn about

The Optimum Healthcare IT Advantage

Optimum Healthcare IT has partnered with healthcare organizations since 2012. We understand healthcare IT operations, the current demands on healthcare IT staff, and the need to fully leverage IT spend. Our consultants have served as hospital CIOs, CTOs, and CISOs. We have the experience and insight to share industry best practices and solutions to common problems. Whatever the engagement, we deliver an individualized experience,
customized to the needs and culture of your organization.


Make Your Entire Organization More Efficient

Contact Us and Learn More