The Healthcare World Is Layered With Complexity

As a leader or employee within the health system, your work is stressful enough without operational complexity slowing you down.

Getting ahead can feel impossible when you’re navigating:

HR Service Delivery & Onboarding
ServiceNow: Clinician Experience Improvement
Rising patient
We pair the right ApplicationCare team member for the project at hand. Our teams are comprised of multi-level talent for all needs.
ServiceNow: Transparency in Documentation
Strict Hippa
We pair the right ApplicationCare team member for the project at hand. Our teams are comprised of multi-level talent for all needs.
ServiceNow: HR Automated Onboarding Process
Messy charting
We pair the right ApplicationCare team member for the project at hand. Our teams are comprised of multi-level talent for all needs.
Fixed Fee Pricing: ApplicationCare | Managed Services | Optimum Healthcare IT

As a healthcare leader or employee, you know that when complexities keep you from doing your job, it’s not just productivity on the line — it’s patient lives.

Simplify Operations so You Can Deliver World-Class care
Better patient experiences and employee retention start with healthier teams, processes, and technology.

You need a technology solution built for your needs and a dedicated team who knows healthcare.

Patient-Centric Technology Built on the ServiceNow Platform

Our ServiceNow offerings are designed to help healthcare organizations overcome complexity, enhance patient care, and transform operations from the inside out.

ServiceNow Services
IT Service Management (ITSM)


Reduce risk and maximize value with strategic guidance and assessment.

Define platform strategy and roadmap

Assess platform and process health

Prove return on technology investments

Design more efficient business processes and user experiences

Governance, Risk, & Compliance (GRC)


Design and implement solutions to business challenges with applications built on ServiceNow.

Install a new ServiceNow instance and establish platform governance

Reimplement existing business processes with a prescriptive, out-of-box approach

Implement additional business processes to increase business value

Automate and integrate enterprise processes and applications

Asset Management & CMDB

Managed Services

Gain ongoing support from a qualified team of ServiceNow and healthcare industry experts for platform maintenance and development needs

Provide day-to-day platform administration and proactive backlog management

Monitor and optimize platform health and security

Augment existing staff or outsource platform support entirely

Drive continuous maturity and value

ServiceNow Solutions
IT Service Management (ITSM)

IT Workflows

Seize the upside of operational resilience and raise employee agility

IT Service Management

IT Operations Management

IT Asset Management

Strategic Portfolio & Project Management

Governance, Risk, & Compliance (GRC)

Employee Workflows

Free up employees time with easy self-service and guided journeys

HR Service Delivery

Employee & Provider Journey Management

Workplace Service Delivery

Legal Service Delivery

Asset Management & CMDB

Healthcare Workflows

Optimize healthcare and life sciences workflows to free up time for patient care and innovation

Epic + ServiceNow Integrations

Clinical Device Management

Custom Application Development

Don't Just Meet Healthcare Standards - Set Them

Organizations that use Optimum's ServiceNow offerings experience outcomes like:

Transform Your Organization With a Team Who Knows Healthcare

At Optimum, we understand the complexity of healthcare. We’ll become an extension of your team, making your patients our priority and your success our mission.

Healthcare Exclusive

As the only Elite ServiceNow healthcare partner, we’re embedded into every area of healthcare to ensure patients get the holistic care that they deserve.

Proven Industry Solutions

We’ve used our proven formula to deliver 200+ successful healthcare transformation engagements.

Healthcare Technology Expertise

Our team is made up of healthcare technology professionals who know the pain of complexity and won’t stop until we help you reach your goals.

Award-Winning Service

We measure success in client satisfaction, and pride ourselves on a 90% client retention rate and history of successful engagements completed on time and under budget.

Case Study | ServiceNow | Enabling Hospital Personnel through ServiceNow’s Powerful Access Catalog
The organization is now well-positioned for future growth with its robust ServiceNow Access Request System.

Case Study | ServiceNow: Access Request System

Optimum worked closely with the client team to determine the most effective workflows and communications – keeping in line with future upkeep and maintenance to best fit their needs.

Realize a similar optimization from the Optimum's ServieNow specialists and hsee how we can improve your workflows and automations today!

The Client, an Academic Medical Center in New York, offers 631 beds and provides a wealth of medical services and programs for patients.

ServiceNow Articles

Learn about

The Optimum Healthcare IT Advantage

Optimum Healthcare IT has partnered with healthcare organizations since 2012. We understand healthcare IT operations, the current demands on healthcare IT staff, and the need to fully leverage IT spend. Our consultants have served as hospital CIOs, CTOs, and CISOs. We have the experience and insight to share industry best practices and solutions to common problems. Whatever the engagement, we deliver an individualized experience,
customized to the needs and culture of your organization.

Make Your Entire Organization More Efficient

Contact Us and Learn More