Healthcare leaders have sought to improve healthcare quality, delivery, efficiency, and customer service by using organizational change as a mechanism for success. Despite all the effort, most large-scale change management programs fail. There are no easy answers as to why healthcare leaders find themselves trying to solve the same problems year after year. Dramatic change can be the result of the added complexity from innovations in information systems, improved diagnostic tools and advances in treatment technology. Along with these come pressures to improve effectiveness and efficiency in clinical treatments while also maintaining optimal patient experience.
Are you doing everything you can to ensure a successful change? The following three steps are a great starting point:
Implementing a successful change strategy can be complex and challenging. By setting goals, objectives, and scope, building a team, and communication, organizational leaders, can lay the groundwork for successful change management. Engagement will be critical to successful implementation, but involving the organization in communication and leading the change effort cannot be underestimated.