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Staff Augmentation, Managed Services, Optimum CareerPath – OH MY! Which staffing model best fits your organization and specific project needs? Use this guide to ensure you are getting the most value and long-term solutions out of your outsourced staffing options. 

If you are a healthcare leader, then you know the value of a good staffing partner. Needs arise within your organization, and sometimes you need a subject matter expert at the drop of a hat. Or you want to outsource portions of IT work for reduced cost or better efficiency. The marketplace has much to offer, but sometimes determining between a Managed Services provider or a more traditional Staff Augmentation model can be confusing, not to mention the market’s many other unique offerings. Use the below guide to help determine the right model for you. 

  1. How long do you require support?
    Staff Augmentation is best suited for short-term projects, whereas a Managed Services relationship tends to have longer-term contracts that promote partnership and loyalty. If you need short-term support, Staff Augmentation is best. 
  2. What level of talent do you require?
    Do you need a highly specialized resource for a specific project? If so, then opt for Staff Augmentation. But if you’re looking for general maintenance support that offers flexibility to shifting areas of need, then Managed Services is your best bet. 
  3. How much involvement do you need to have in project development?
    For Staff Augmentation, consultants generally require your attention and communication about project deliverables and progress. Managed Services projects can generally operate more independently, and the provider maintains oversight of the involved resources. Communication becomes more about building relationships and sharing knowledge. 
  4. What do you expect in terms of project deliverables?
    Consultants in Staff Augmentation engagements generally provide clients reports on project status and their hour investments. Managed Services arrangements approach projects differently. Clients and a Managed Services partner typically determine service level agreements upfront. The Managed Services team provides reports based on adherence to those agreed-upon targets. Additional reports are centered on the quality of the work delivered and customer service.  
  5. What kind of integration do you want with internal teams?
    Staff Augmentation projects are generally staffed with independent contractors. This is a great option when you need specialized and focused attention on a specific ask. The quality of work provided depends heavily on the resource your partner selects. Managed Services teams tend to integrate into the client team, providing more long-term continuity. Additionally, the Managed Services team is comprised of primary and secondary analysts, ensuring that you always have coverage. 
  6. Bonus – what about Optimum’s CareerPath program?
    Oftentimes, Managed Services teams are partially staffed with Optimum CareerPath resources. This is a unique talent pipeline program that recruits and trains early-career talent. After two years on a client Managed Services team, the client may elect to hire a CareerPath resource as a full-time employee. This affordable “try before you buy” model reduces the risk of traditional hiring and brings engaged, trained resources to healthcare organizations. 

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So, it’s time to staff your next IT project. What arrangement is best for you? Think Staff Augmentation for those highly skilled and defined project needs. Use Managed Services for longer-term arrangements guided by quality outcomes. And don’t forget the value of Optimum CareerPath! Still confused? Use this handy cheat sheet as a reference when selecting the right staffing model for your next IT project. 

Remote Staff Augmentation is best for: Managed Services support is best for: 
… Short-term contracts … Long-term contracts promote partnerships and loyalty 
… Specialized, focused projects … General maintenance and break-fix support. Flexibility to between areas of need 
… Communication focused on the project … Communication focused on building relationships and knowledge sharing 
… Project status reports …. SLA monitoring and reporting; reports on quality and customer service delivery 
… Success depends on resource quality … Teams comprised of primary and secondary analysts ensures coverage and continuity  
… Client ability to continue independently post-project … Integrated support with the client team 

Are you trying to figure out how to protect your healthcare organization from cyberattack? Select a leader that has years of security experience, healthcare experience, and IT knowledge to guide your security infrastructure and decision-making. Want more strategic advice and partnership with Brian Symonds and his team? Reach out to our team or your sales associate for details on how Symonds combines security, healthcare, and IT to help you improve patient care.

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