We’ve all heard of ServiceNow as a service desk or incident management tool, but the benefits of ServiceNow are much more robust than that. When implemented correctly, ServiceNow can become an integral part of an organization’s IT and operational infrastructure and a primary solution for workflow and application development needs not only within IT but across the enterprise. It allows IT operations to “partner” with their internal “customers” to provide unique workflows that align business and technical strategies. In mature programs with the proper standards and governance, investment in the ServiceNow platform enables organizations to facilitate delegated development models, enabling savvy business customers to solve challenges with which they are intimately familiar with a model that scales.
We recently announced that Optimum Healthcare IT has joined the ServiceNow Partner Program. Ranked first in Fortune’s 2020 Future 50 list, ServiceNow is an innovative cloud platform for delivering workflow-driven solutions to business challenges. Known best for their first-rate IT Service Management solution, ServiceNow has delivered SaaS solutions to a multitude of IT and non-IT challenges. Most importantly, ServiceNow offers an integrated platform that enables customers to build solutions to a vast array of problems across the enterprise. How can ServiceNow benefit your organization?
Here are some major benefits of ServiceNow:
ServiceNow is not just a service desk and incident management tool. It can be leveraged by different audiences throughout your organization for their unique needs and by the organizational leadership to determine the next steps in the organization’s evolution. When done correctly, the benefits of ServiceNow can be game-changing for your organization.