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Clinician Connect is Optimum’s first offering in the ServiceNow Store

Optimum Healthcare IT, a Best in KLAS healthcare IT staffing and consulting services company, announced today that its ServiceNow offering, Clinician Connect, is available in the ServiceNow Store. ServiceNow customers can now find the Clinician Connect offering and directly connect with Optimum to discover more about the solution.

Clinician Connect, from Optimum Healthcare IT, streamlines issue reporting, knowledge/tip sheet lookup, and clinical catalog requests so clinicians can focus on patient care. The offering plays a crucial role in improving the clinician experience, significantly decreasing the time it takes to enter an EMR issue, which frees up time for clinicians to focus on their patients. Help desk calls are reduced by 20%, and the ‘time to report’ EMR issues is faster by up to 7 minutes. With Clinician Connect, clinicians and support staff can easily track EMR issues from within the EMR system.

Having our Clinician Connect offering listed on the ServiceNow store is yet another step in our journey as a ServiceNow Elite Partner and as a trusted source for ServiceNow support in the healthcare industry, stated Brian Symonds, President of Optimum Healthcare IT. I’m excited about the work we’re doing with ServiceNow and look forward to passing that expertise on to our clients.

ServiceNow Clinician Results/Outcomes:

  • Improved patient experience: Enable better patient engagement.
  • Enhanced technology excellence: Automate and optimize technology service operations. 
  • Elevated clinician experience: Boost productivity and engagement for physicians and staff.

To navigate to Optimum’s store, visitors can go to https// and type Optimum into the search bar or navigate directly with the store link.

Visit the Clinician Connect offering on the ServiceNow Store to find out how your organization can take advantage of our solution.

About Optimum Healthcare IT

Optimum Healthcare IT is a Best in KLAS healthcare IT digital transformation and consulting firm based in Jacksonville Beach, Florida. Optimum’s comprehensive service offerings include Enterprise Application Services, Digital Transformation, and Workforce Management, which features our skill development program, Optimum CareerPath®. Backed by a leadership team with extensive expertise, we deliver tailored healthcare consulting solutions to diverse organizations.

Visit or call 1.904.373.0831 to learn how your organization can utilize our solutions.


Larry Kaiser
Chief Marketing Officer


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