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Before we dive into the tips below, it’s important to note that these are not just for those implementing a new EMR system. They are also helpful (and, we believe, necessary) steps for organizations rolling out any of Epic’s quarterly releases with new features, bug fixes, and updates to the existing environment.

1. Improve collaboration at the highest level
A typical testing process can involve dozens of stakeholders, integrated systems managers, end users, and staff across departments working together to create, run, validate, and maintain sometimes hundreds of test scripts. Managing this process and ensuring the right people are involved at the right time can feel chaotic.So, how can you promote high communication without locking 30 people in a room?

EHR Testing Tip 1 Optimum Healthcare IT

While some tools can help with this, they can require a tremendous amount of work upfront to customize if they’re not built specifically for EMR testing. Those looking to achieve optimal efficiency, speed, and accuracy in their EMR testing process should explore tools solely designed for EMR Test Management, like Optimum’s ServiceNow EMR testing app. This out-of-the-box solution combines all testing participants and stakeholders into a single, integrated view and process for maximum collaboration.

2. Streamline and automate defect tracking
In a traditional integrating testing process, teams often track defects in numerous places, including testing scripts, the ITSM ticketing system, Epic’s Sherlock system, and other application ticketing systems for issues requiring vendor support.

Simply reconciling across a ticketing system or Sherlock to the test script tracker can be challenging and require manual reviews and updates.

This can lead to inefficiencies and lost time, resulting in some or all of the following scenarios: 

  • Scripts sit around when they could have been retested and closed out
  • Scripts are retested before they’re ready, leading to wasted time and failures
  • Status reports are incorrect and give a false impression of where testing and the project are
EHR Testing Tip 2 Optimum Healthcare IT

Healthcare organizations should consider solutions that connect defect tickets directly to the scripts and notify users when a script passes, fails, or is blocked. This automated defect tracking feature of our ServiceNow testing app has proven to be a game changer for the healthcare organizations we’ve partnered with.

3. Implement real-time test status updates
If you lead or are involved with the EMR testing process, you know that understanding your testing status is key. Without the ability to quickly and accurately see test status, there can be serious implications for the project timeline, scope, and costs. 

Executives need trustworthy reports to understand where they will need to outsource work to external vendors, add resources, or adapt to issues uncovered during testing. 

With handoffs, siloed documentation, and manual tracking, status reports are often days out of date when the testing project manager asks analysts to understand where things are, collect missing information, and manage numerous issue ticketing systems.

EHR Testing Tip 3 Optimum Healthcare IT

The beauty of choosing an EMR testing app that connects to your greater ITSM system—like our app built on the ServiceNow platform—is that it simplifies automation. The testing app filters in real-time data and integrates with your preexisting IT workflow, so no extra steps are needed.

Did you miss the webinar on this topic?

If you missed our webinar on EMR Testing, you can learn more about it and watch it here.

Transform Your EMR Testing With Optimum and ServiceNow

If you’re experiencing some of the issues outlined above and feel like your test management process is stuck in the early 2000s, our team at Optimum Healthcare IT is here for you.

We combine extensive ServiceNow expertise with deep knowledge of Epic and its methodology to implement, optimize, and maintain EMR systems and support functions — including test management — so that you can feel confident in your system and your patients can feel confident in you. 

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Geoff Blanding

EVP, EHR Services & Optimum CareerPath

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