Ensuring Technical Readiness for Your Go-Live 
Ensure a seamless go-live with a Technical Dress Rehearsal (TDR). Identify and resolve issues early, reduce stress, and enhance patient safety.
Jason SullivanSeptember 12, 2024
Top 3 Considerations for an EHR Upgrade 
Is it time to upgrade your EHR? Organizational leadership, a designated upgrade lead, and timeline and budget should be your top priorities.
Optimum Healthcare ITOctober 11, 2023
6 Communication Channels for EHR Implementations 
Communication is key to ensuring successful change. Use these 6 communication channels to improve interaction with end users.
Optimum Healthcare ITOctober 4, 2023
Success With Specialists Training Specialists 
Using specialists as trainers is an effective strategy to increase physician ownership and ensure long-term EHR sustainability.
Optimum Healthcare ITAugust 2, 2023
Maximize your Learning Management System for EHR Success 
A Learning Management System (LMS) is a critical tool for a successful Epic implementation and must be built into your training journey.
Optimum Healthcare ITDecember 16, 2022
How to Identify Super Users? (It’s Not So Obvious) 
Understanding who is best to serve as a Super User might not be so obvious. How can you get the most out of this essential…
Optimum Healthcare ITDecember 1, 2022
Why Does Clinical Experience Matter in Healthcare IT Leadership? 
How do the worlds of IT and healthcare converge and how much does clinical experience matter in healthcare IT leadership? Meet Brenda Ashley.
Optimum Healthcare ITOctober 14, 2022
End-User Role Mapping for Epic Training 
During every Epic training project, role mapping for training is a complex process, but well worth the time investment.
Phyllis SiverhusMay 25, 2022
Empowering Organizational Super Users 
Super Users are vital to the success of large go-lives because they add a calming, familiar, knowledgable voice to a stressful situation.
Optimum Healthcare ITApril 19, 2022
Important Activation Prep Activities to Ensure a Smooth Go-Live 
There are many important activation prep activities that go a long way in ensuring a smooth electronic health record go-live.
Optimum Healthcare ITFebruary 22, 2022
SMART Goals for Super Users 
Defining SMART Goals for your Super User program will greatly increase the likelihood that your team is ready for productive Go-Live support.
Optimum Healthcare ITJanuary 26, 2022
Department Managers Key to Implementation Success 
As a Department Manager, one of your largest roles during a Go-Live is to ensure each person’s success. How exactly can you do that?
Optimum Healthcare ITDecember 1, 2021
The Importance of Testing Technology 
Don't underestimate the importance of testing technology. Testing is essential for every aspect of your technology implementations.
Misty BartzSeptember 22, 2021
COVID-19 Testing Support 
After many months of isolation, we're all ready to return to normalcy. COVID-19 testing continues to be an important tool to slow the virus.
Optimum Healthcare ITAugust 25, 2021
Virtual Support for Virtual Implementations 
We had to adapt our virtual go-live support to provide top-tier services and virtual implementations to our client partners.
Victor CorninJune 9, 2021
Benefits of Virtual Go-Live Support 
Even though the traditional model of onsite ATE support is a tried and true model, there are benefits to virtual go-live support.
Jamie KingApril 15, 2021
The Benefits of Virtual EHR Training 
Utilizing a virtual EHR training model can help healthcare systems expand and grow while also providing various other benefits.
Optimum Healthcare ITOctober 6, 2020
High-Performing EHR Training Teams: Coaching for Success 
The responsibility of a leader is to create an environment promoting a higher level of performance to build a successful EHR Training team.
Phyllis SiverhusJuly 8, 2020
Post Go-Live Training Tips 
To ensure ongoing success related to training and support after go-live, here are a few essential steps any organization should take.
Kevin McNamara, MDMay 5, 2020
Tips for a Successful Soft Go-Live 
A successful appointment conversion & soft go-live are necessary steps before cutover to allow proper exposure before system cutover.
Optimum Healthcare ITJanuary 21, 2020
Increase Physician Engagement With a STS Program 
Physician engagement is challenging and with an STS program, there is a unique opportunity to get them involved and excited.
Optimum Healthcare ITOctober 15, 2019
Planning for Successful EHR Training 
A successful EHR training program is the result of many months of planning and communicating organizational expectations.
Optimum Healthcare ITOctober 2, 2019
6 Considerations When Preparing for EHR Billing Cycle Support 
When assessing go-live support for an EHR implementation, there are several factors to consider. Clinical EHR go-live support tends to go 2-3 weeks while the…
Jamie KingAugust 29, 2019
Virtual Training in Today’s Healthcare System 
As healthcare systems expand and grow, so does the need to find better solutions to help cut the costs of training. Organizations are now looking…
Optimum Healthcare ITAugust 1, 2019
Preparing For a Planned Go-Live Staffing Taper 
When a healthcare organization is preparing to bring live an EHR system, the costs are high. From implementation and training, and through go-live, managing the…
Victor CorninJune 18, 2019
Post-Live Training: Converting Face-to-Face Content to eLearning 
Converting face-to-face content to eLearning should be among your training strategy considerations for post-live EHR training.
Optimum Healthcare ITMay 22, 2019
Successful Site Visits for Go-Live Support 
Conducting site visits is one of the first steps to understand what the actual needs are for the at-the-elbow (ATE) go-live support.
Misty BartzApril 10, 2019
Epic Training and Learning Management Systems (LMS) 
One of the most significant challenges when leading Epic training projects is integrating the needs of the organization’s Learning Management System (LMS).
Phyllis SiverhusMarch 13, 2019
Are You Ready For Your Next Epic Upgrade? 
Upgrades are a common process that all Epic customers spend countless hours and significant amounts of energy to implement. Each upgrade is different, and each…
Optimum Healthcare ITJanuary 8, 2019
4 Keys to Successful Go-Live Training 
A successful training program is the result of many months of planning and communicating organizational expectations. There is always a myriad of logistical elements that…
Optimum Healthcare ITOctober 24, 2018
Tips to Successfully Navigate EHR Training 
End-User EHR training is one of the most essential parts of the implementation process – and imperative for the success of an EHR launch. Performing…
Optimum Healthcare ITJune 5, 2018
The Master Training Environment’s (MST) Role in Go-Live Readiness 
The MST environment build provides experience and a depth of knowledge that will also build each trainer’s confidence prior to delivering Instructor Led Training (ILT). …
Optimum Healthcare ITAugust 31, 2017
3 Considerations when Planning Epic Upgrades 
Upgrading to new Epic versions is vital to organizational success. Getting your Epic Upgrade right starts with preparation. Read on about three things you need…
Optimum Healthcare ITAugust 10, 2017
Clinical Simulation Bolsters EHR Readiness 
Clinical simulations are a key part of a blended learning solution for go-lives and an existing part of clinical training. The EHR can be integrated…
Optimum Healthcare ITAugust 3, 2017
Testing, It’s not Just for IT Anymore 
EHR testing doesn’t begin or end with the implementation, rather it’s a critical element of running an ongoing Information Technology function.
Optimum Healthcare ITJune 13, 2017
Are you Investing Time in an Exceptional Training Program? 
If the success or failure of an Electronic Health Record (EHR) go-live can be traced to a single activity, employee/clinician training could be considered the…
Optimum Healthcare ITJune 8, 2017
Are You Maximizing Your Clinical Documentation Improvement? 
Physician offices, outpatient clinics, and ambulatory care centers deliver the majority of patient care throughout the US. Most have invested in EHR/EMRs expecting to see…
Optimum Healthcare ITMay 3, 2017
Planning for an EHR Implementation? Don’t Overlook Communication 
While not explicitly responsible for building or activating the EHR system that will revolutionize your organization, it's important to have a person or team dedicated…
Optimum Healthcare ITApril 25, 2017
